Red Wing Return Policy: 30 Days, Free Mail Returns & Comfort Guarantee

Red Wing sells boots online and through its own stores, and the return rules depend on where you bought them. On top of the regular return policy, Red Wing work boots come with a comfort guarantee and every Red Wing pair has a defect warranty. Here's how each one works, based on Red Wing's own Returns and Warranty pages.

How long do you have to return a Red Wing online order?

You have 30 days from receiving your order to return it – either by visiting a Red Wing store or by using the online return process ¹. Red Wing issues the refund if the item is in its original condition ¹, so try boots on indoors and keep the box and tags until you're sure.

Returning an online order by mail or in a store

You can choose either way ¹:

• In a store: take your online order to any Red Wing store and return it in person ¹.
• By mail: go to the Order Status page on RedWingShoes.com and follow the online return process ¹. Return shipping is free for all online returns ¹.

Once Red Wing receives the returned item, it processes the refund to your original payment method ¹. Red Wing's returns page doesn't publish a refund timeline, so check your statement and contact customer service if it doesn't appear.

Returning a purchase from a Red Wing store

Store purchases work differently: return the item to the same store where you bought it and bring your receipt ¹. Red Wing notes that store-specific return policies may apply, so it's worth calling that store first ¹.

The 30 Day Unconditional Comfort Guarantee

Red Wing branded work footwear gets an extra promise. If you're not satisfied with the comfort during the first 30 days after purchase, for whatever reason, Red Wing will exchange the boots or refund the purchase price – provided you still have your dated receipt ². The conditions:

1. No adjustment is given without the original receipt ².
2. Return the footwear to the place of purchase or to any Red Wing Shoes retail store ².
3. There's a limit of one return per purchase, per customer ².

The guarantee does not apply to WORX, Red Wing Heritage, Irish Setter or Vasque branded footwear ².

Defects: Red Wing's limited warranty

Problems that show up after the return window may be covered by the limited warranty instead. If a defect occurs as the result of normal use within 12 months of purchase, Red Wing will repair the defect or exchange the product ². Coverage length depends on the brand:

Failures caused by excessive or abusive wear don't qualify ². The warranty is available only to the original purchaser and isn't transferable, and no adjustment is given without the original receipt ². As with the comfort guarantee, you take the footwear to the place of purchase or any Red Wing Shoes retail store ². For warranty returns, Red Wing points you to its Warranty Information page for the process ¹.

Quick tips

• Keep your dated receipt – both the comfort guarantee and the warranty depend on it ².
• Online order? The 30 days count from the day you receive it, not the order date ¹.
• Bought in a Red Wing store? Return it to that same store, not another one ¹.
• Questions about a return: call Red Wing customer service at 1-800-733-9464 ¹.
• Compare other boot and workwear brands: the Dr. Martens return policy, the Carhartt return policy, or all return policies.