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Accessibility

Store policies should be easy to check for everyone, including people who use a keyboard, a screen reader or zoom.

Last updated: November 1, 2026

The standard we aim for

We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at level AA. We test our page templates with automated checks and regular keyboard and screen-reader passes; every guide is built from those same templates.

What that means on this site

  • every page works with a keyboard alone, with a visible focus outline;
  • text and controls meet AA color contrast, and links and buttons are at least 24 by 24 pixels;
  • headings, landmarks and labels are marked up for screen readers, and charts in our quick answers have text equivalents;
  • pages reflow at 400% zoom without sideways scrolling, and animations stop when your system asks for reduced motion.

Known limits

  • email addresses appear when you select “Show email” (this keeps them away from spam bots), which needs JavaScript;
  • links to retailers' websites lead to pages we don't control and that may not meet the same standard.

Report a barrier

If something on ReturnClerk is hard to use, tell us which page and what happened. We treat accessibility reports like corrections and fix them as a priority.