Carhartt Return Policy: 180-⁠Day Window, Store Returns & No Exchanges

Carhartt gives you an unusually long time to send gear back, but where you bought it changes the rules. Carhartt.com, Carhartt retail stores, Carhartt factory stores and the Carhartt Reworked resale site each have their own terms. This guide covers all four for US shoppers, using Carhartt's own shipping and returns page and FAQs.

Return windows at a glance

For Carhartt.com orders, Carhartt says it will accept a return if you're not satisfied for any reason ¹.

Condition requirements

For Carhartt.com orders, items must be returned in their original condition with all of the tags attached ². Retail store returns also need the original condition, tags and the original receipt ¹. Factory stores add that items must be unwashed and unworn ¹.

Alterations matter too. Garments altered in a Carhartt store by an associate may not be returned or exchanged once you sign off on the finished work ¹, and items altered by a Carhartt store must go back to the store that did the alterations ¹. Carhartt also takes no liability for garments with embroidery or other ornamentation added ¹.

How to return a Carhartt.com order

Only orders placed on Carhartt.com can be returned through the online process ¹.

1. Start the return by entering your order number and email address in Carhartt's return portal ¹.
2. Select the items and the reason for the return ¹.
3. Pack the Carhartt Return Copy in the box so Carhartt can process it ¹.
4. Attach the UPS Return Address Label from the return portal and drop the package at a UPS location (find one at www.ups.com/dropoff) ¹.

Lost the packing slip? Put a note in the box with the reason for the return, order number, purchaser's name, address and phone number ¹. Your order number is in your confirmation or shipment email, in Order History under My Account on Carhartt.com, or available from Customer Service at 1-800-833-3118 ¹.

If the item arrived defective, damaged or different from what you ordered, call Carhartt at 1-800-833-3118 instead of starting a standard return ¹.

Refunds: method and timing

All refunds go back to the payment method you used on the original purchase, and original shipping costs, if any, aren't refundable ¹. If you paid with a prepaid Visa or Mastercard gift card, keep the card, because the refund is credited back to it as your original payment method ².

Carhartt's two pages give slightly different timelines:

• The FAQ says your refund is processed within 3-5 business days after the distribution center receives your return, and gift card refunds may take up to 5-7 business days ².
• The shipping and returns page says to allow 5-7 business days for the credit to be released after Carhartt receives the return ¹.

To be safe, allow up to 5-7 business days after Carhartt receives the package ¹.

Exchanges

Carhartt.com can't perform exchanges at this time ¹. If you need a different size or color, return the item for a refund and place a new order. In Carhartt retail stores, items returned with a receipt may be exchanged for the same product ¹.

Returns at Carhartt retail stores

Carhartt stores accept returns for items bought from Carhartt within 180 days of the original purchase ¹.

• With a receipt: you get the original purchase price plus sales tax, either as an exchange for the same product or a refund to your original payment method ¹.
• Gift receipt: you can exchange for another item or take a gift card worth the item's price at the time of purchase ¹.
• After 180 days: the amount paid is issued as merchandise credit ¹.
• Without a receipt: returns are processed at the current in-store sale price plus tax, as long as the store can find the item in its POS system; you can exchange for the same product or get merchandise credit ¹. Items the store can't find in its system can't be returned or exchanged there, and Carhartt may limit the number of no-receipt returns ¹.
• Carhartt.com orders: you request the refund through Carhartt's online return portal within 180 days, either yourself or in a store with an associate's help ¹.

Returns at Carhartt factory stores

Factory stores accept returns of items bought at discounted prices in Factory stores, and the items must be in original condition, unwashed and unworn, with the original receipt ¹.

• Clearance is final sale – factory stores won't take returns on clearance items ¹.
• Factory purchases only. Factory stores won't accept Carhartt gear bought elsewhere, including other stores or online ¹.
• With a receipt: original price plus sales tax within 60 days of purchase; without the original form of payment, you get merchandise credit ¹.
• Gift receipt: exchange for a gift card equal to the item's price at the time of purchase ¹.
• Without a receipt: only items sold in the Factory store qualify, at the lowest sale price plus tax, and Carhartt can refuse items that weren't in the Factory assortment ¹.

Carhartt Reworked (used gear) returns

Carhartt Reworked, the brand's resale site, has a much shorter window. Reworked returns are accepted within 30 days of purchase if the gear is still in its listed condition, and not after that ³. Returns within the window are free of charge ³. After the window closes, you can still trade the items in for a Carhartt gift card ³.

Cancellations and price matching

Carhartt starts processing orders quickly. The shipping and returns page says that once an order is submitted, it can't be cancelled or changed ¹. The FAQ is a little more flexible: Carhartt may be able to cancel an order within 1-2 hours of it being placed if you call customer service right away at 1-800-833-3118 ². If the order can't be stopped, use the 180-day return process instead.

Carhartt retail stores and Carhartt.com don't price match if an item is cheaper elsewhere ¹. The pages we reviewed don't say whether Carhartt adjusts the price if its own price drops after you buy, so ask customer service before you count on it.

Quick tips

• Leave the tags on until you're sure – Carhartt.com returns need all tags attached ².
• Keep receipts for store purchases; without one you'll get the current sale price or store credit ¹.
• Don't count on returning factory clearance buys: those sales are final ¹.
• Questions about a Carhartt.com return? Email [email protected] or call 1-800-833-3118 ¹.
• Compare other retailers in our return policy guides, or visit the Carhartt store page.