Birkenstock Return Policy: 30 Days, Final Sale Rules & Refunds

This guide is for anyone returning Birkenstock sandals, clogs, accessories or skin care in the US. The answer depends mostly on where you bought the item and whether it was a deep-discount sale style. Every rule below links to Birkenstock's own US pages.

How long do you have to return Birkenstocks?

Footwear and accessories bought on birkenstock.com/us can be returned or exchanged within 30 days of delivery ¹. Birkenstock's FAQ puts it the same way: the 30 days start once you have received your order ⁶. Skin care items also have 30 days from delivery ¹.

The item must be in its original purchase condition and in its original packaging ¹. Every return is inspected, and packages, including the original shoebox, must be unmarked and not defaced ¹. In practice, that means unworn shoes in a clean box.

Final sale items

Not everything qualifies. Sale styles discounted 40% off or more are final sale and can't be returned or exchanged ¹. More generally, final sale items aren't eligible for a return or exchange ², so check the product page before you buy a heavily reduced pair.

Where you can return depends on where you bought

Birkenstock's FAQ confirms that online purchases can't be returned or exchanged at physical stores, and vice versa ⁴. Stores have their own return and exchange policies, and a valid sales receipt is usually required ⁴.

How to return a birkenstock.com/us order

1. Open the Online Return Center and enter your order number and email address ². Returns are free when you use it ⁵.
2. Print the return label ³.
3. Pack the item in its original packaging (for example, the shoebox), seal the box and attach the UPS label ³.
4. Drop the package at any UPS location or schedule a pickup at UPS.com ³.

Returns are accepted only for orders placed on birkenstock.com/us ². If you send Birkenstock something that isn't an authentic Birkenstock product by mistake, contact customer service right away: Birkenstock says it isn't responsible for replacing or compensating for non-Birkenstock items sent in error ¹.

Refunds: how much and how fast

After inspecting the return, Birkenstock credits the merchandise, including any sales tax, to your original payment method ¹. Shipping charges from the original order are not refunded ¹.

Allow 2-3 weeks for the refund, and that estimate includes the time your package spends in transit ³. If the refund still hasn't arrived after that, contact customer service ³.

Exchanges

To swap for a different size or item, don't use the return form. Call customer service at 844-505-4055 or email [email protected] instead ¹. Phone support runs Monday to Friday, 9am to 9pm EST ¹. Final sale items can't be exchanged either ².

Quick tips

• Note your delivery date: the 30-day clock starts there, not at checkout ¹.
• Keep the shoebox unmarked; marked or defaced containers can cause problems at inspection ¹.
• Bought on deep discount? At 40% off or more, the sale is final ¹.
• Store or third-party purchase? Go back to that seller, not to birkenstock.com ¹.

For other brands' rules, see our returns guides or the Birkenstock store page.