Dr. Martens Return Policy: 30 Days, Unworn Only & No Exchanges

Dr. Martens keeps its US return rules short, but there are a few traps: online orders can't be exchanged, they can't be taken to a store, and anything that looks worn may be sent back to you. Here is how the policy works for online orders, store purchases, gifts and ReWair resale items.

How long you have to return Dr. Martens

For online orders, you can return unused items up to 30 days from your order date ¹. Note that the clock starts on the order date, not the day the boots arrive, so start early if delivery took a while.

Store purchases have the same length: a store return must be initiated within 30 days of purchase ².

Condition rules: unworn means unworn

Dr. Martens is strict about condition:

• Items should arrive unworn and in the original packaging ¹.
• All footwear and accessories must be returned with all packaging and tags attached ¹.
• Try footwear on indoors to avoid marks and scuffs ¹.
• If an order arrives in a condition that isn't sellable, the items may be sent back to you ¹.

Returns that don't meet these requirements may not be accepted ¹.

How to return an online order

1. Open the Dr. Martens Returns page linked from its help center ³.
2. Enter the requested order information and select GO ³.
3. Pick the items you're returning; giving a reason is optional ³.
4. Print the return label, attach it to the package and drop it off at the nearest UPS location ³.

Pack the box securely, because you are responsible for the items until they arrive at Dr. Martens ¹. Keep your proof of postage until you have confirmation that the return was received ¹.

We could not verify the current label cost for regular drmartens.com orders, so check the Returns page when you create your label.

No exchanges on online orders

Dr. Martens does not exchange online orders. Every returned order is inspected and processed for a refund, and if you want a new size or style you place a new order online ¹. If you're worried about your size selling out, order the replacement before you send the first pair back.

Returning a store purchase

Bring unworn items with your receipt to a US Dr. Martens full-price store within 30 days ². The conditions:

• Bring your original receipt ².
• Products must be unworn and in their original packaging ².
• Refunds go to the original debit or credit card used for the purchase ².
• Cash refunds under $200 are issued in cash ²; cash refunds over $200 are refunded to a debit card ².

Two exclusions matter here. Items purchased online, including through drmartens.com, cannot be returned or exchanged in stores ². And items bought at a Dr. Martens outlet store are not eligible for return or exchange at full-price stores ².

When you'll get your refund

Online refunds are processed after Dr. Martens receives and processes your return, which may take up to 7-10 business days ³.

One special case: if your package was lost in transit and Dr. Martens sent a replacement, a refund to your original payment method isn't offered. If you return the replacement, you receive store credit once the return is processed ¹.

Returning a Dr. Martens gift

A gift recipient can contact the US customer support team by clicking the messenger icon in the bottom-right corner of the support site and asking for a live agent to start a return ⁴. They'll need the original order details, and Dr. Martens issues a gift card that can be used online or in store ⁴.

ReWair (resale) purchases

Items bought from Dr. Martens ReWair have a 30-day return policy, counted from the date of purchase ⁵. Your payment is refunded excluding any original shipping fees, and a $7.00 return shipping fee is deducted from the refund ⁵.

Quick tips

• Count 30 days from your order date, not the delivery date ¹.
• Wear new boots only indoors on clean floors until you're sure they fit ¹.
• Keep your proof of postage until Dr. Martens confirms it has the package ¹.
• Don't take online or outlet purchases to a full-price store – they won't be accepted there ².
• Need a different size? Place a new order, since online orders are refund-only ¹.

See all Dr. Martens policies or compare return policies at other stores.