Old Navy Price Adjustment Policy: 14-⁠Day Window, Final Sale & Promo Rules

Old Navy runs frequent sales, so it's common to see a lower price on something you ordered a few days ago. Old Navy will refund the difference in some cases, but the window is short and discounted purchases are usually left out. This guide covers the rules on Old Navy's own customer service pages, which are written around online orders. For returns and exchanges, see our Old Navy return policy guide.

How Old Navy's price adjustment works

If an item you've purchased goes down in price, you can request a one-time price adjustment within 14 days of your order date ¹. Two details matter:

• The clock starts at the order date, not the delivery date ¹.
• It's one time. If the price keeps falling after your adjustment, the policy doesn't promise a second one ¹.

Old Navy's page describes adjustments to the price of the item you bought. It doesn't say anything about matching other retailers' prices ¹.

What isn't eligible

Two kinds of purchases are left out ¹:

• Items bought with a promotion code or other discount. These aren't eligible unless the only discount you used was free shipping ¹. Old Navy says to check the specific promotion for details ¹.
• Final sale items. Anything marked "final sale" can't get a price adjustment ¹.

So if you stacked a promo code on your order, the later sale price won't be refunded to you, even if it's lower than what you paid ¹.

How to request an Old Navy price adjustment

1. Check the date. You need to contact Old Navy within 14 days of your order ¹.
2. Find your order number. It's on your shipping confirmation email, and Old Navy asks you to include it in any email or chat message ¹.
3. Contact customer service:
   • Chat: start a chat from the icon in the bottom-right corner of the Old Navy website. Chat hours are daily, 7 am-1 am ET ¹.
   • Phone: call toll-free at 800-653-6289 from inside the U.S. Call hours are also daily, 7 am-1 am ET ¹. For relay service, dial 711 ¹.

Online orders vs. store visits

Old Navy is clear that price adjustments for online purchases cannot be made in a store ¹. Taking your online order to the register won't work. Use chat or phone instead ¹.

The help page doesn't describe price adjustments for things you bought in an Old Navy store. If you have a store receipt and a lower price, ask that store, because the official online policy doesn't cover that case.

Buy Online, Pickup In-Store orders

Pickup orders have their own pricing promise. If the price you paid differs from the price on the item or the current selling price, Old Navy says it will honor the lowest price ³. Your card has a hold on it at checkout but isn't charged until the items are ready for pickup ³, and Old Navy holds a pickup order for up to 5 days from the confirmation email ³.

How you get the money back

If your purchase is eligible, Old Navy refunds the difference to your original form of payment, such as the credit card you used ¹. It's a refund of the price gap, not a return, so you keep the item.

Price dropped right after you ordered?

If you catch a lower price within minutes of ordering, you have one more option. Old Navy lets you use self-service options in Order Details, including canceling an item, within 45 minutes of placing your order ². There's a catch: if you cancel an item bought with a promotion or special deal, you may not be able to get that promotion or discount again ².

If the order can't be canceled, you can return the eligible items instead. In-store returns are free, but mail returns may have a fee ². Old Navy accepts returns and exchanges within 30 days of the delivery date for online orders ⁴. Weigh that against a simple price adjustment, which only works if your original order didn't use a promo code or other discount ¹.

Quick tips

• Track prices for two weeks after you order. After 14 days from the order date, the adjustment window has closed ¹.
• Keep your shipping confirmation email. It has the order number Old Navy asks for ¹.
• If your order used a promo code beyond free shipping, a price adjustment won't apply ¹. Compare the new deal with the return policy instead.
• Don't bring an online order to a store for an adjustment. It has to go through customer service ¹.
• See how other retailers handle price drops in our price matching guides, or browse the Old Navy store page.