Gap Price Adjustment Policy: 14 Days, One Time & Promo Code Exclusions

Gap runs frequent sales, so it's common to see something you just ordered marked down a few days later. Gap's answer is a short, simple price adjustment policy: one request, a 14-day window ¹ and a few important exclusions. Here's how it works, based on Gap's own customer service pages. For returns and exchanges, see the Gap return policy guide.

How Gap's price adjustment works

If an item you've purchased goes down in price, you can ask Gap for a one-time price adjustment within 14 days of your order date ¹. If you qualify, Gap refunds you the difference ¹.

Three details matter:

• The clock starts at your order date, not the delivery date ¹.
• It's one time. Gap calls it a one-time price adjustment, so plan on a single request rather than several as the price keeps falling ¹.
• It's about a price drop on what you bought. Gap's page doesn't describe matching other retailers' prices ¹.

What isn't eligible

Gap excludes two big groups of purchases ¹:

• Anything bought with a promotion code or other discount. The one exception: if the only discount you used was free shipping, you can still qualify. Gap says to see the specific promotion for details.
• Final sale items. Gap notes that “Final sale” items are not eligible for a price adjustment.

Final sale is the same label that blocks returns: Gap says final sale items can't be returned or exchanged by mail or in stores ⁶. Items from the Encore Market are also final sale ⁶, so they fall under the same exclusion.

A new promo code after you've ordered

The promo code exclusion catches a lot of shoppers. Gap's promotion terms spell out that a new code doesn't reach back to earlier orders. For example, the terms of a Gap.com code offer that ran online only from October 26, 2026 to November 2, 2026 say: "No adjustments on previous purchases" ⁴. The same terms note that in-store prices may vary and may differ from online prices ⁴.

So if your order is still inside the 14-day window and you paid full price, a later sale price may qualify – but a later promo code generally won't be applied to what you already bought. Check the details link of the promotion you're looking at, since Gap points to each promotion's own terms ¹.

How to request a price adjustment

1. Contact Gap within 14 days of your order ¹.
2. Have your order number ready if you call. It's on your shipping confirmation email ¹.
3. Choose chat or phone:
   • Chat is the fastest way to reach Gap, according to its Contact Us page; start one from the icon in the bottom right corner of the page, daily from 7 am – 1am ET ².
   • Phone: call 800-GapStyle (800-427-7895), available 7am – 1am ET, 7 days a week ². Customers with hearing impairments can dial 711 for relay service ².

Online orders vs. Gap stores

Gap is explicit that price adjustments for online purchases cannot be made in a store ¹. If you ordered on Gap.com, go through chat or the phone line, even if you're standing in a Gap store.

Gap's price adjustment page is written around online orders – order numbers and shipping confirmation emails ¹. It doesn't describe a separate process for items bought in a store, so if your purchase was made at a register, call Gap or ask the store before you count on an adjustment.

How you get the difference back

If your purchase is eligible, Gap refunds you the difference in your original form of payment, such as the credit card you used ¹. Gap's price adjustment page doesn't give a processing time. Its general Refunds & Credits page notes that when a refund goes to a credit card, your card company may take up to 10 additional business days to post it ⁵.

Gap Factory price adjustments

Gap Factory answers the same question on its store pages with the same rule: a one-time price adjustment within 14 days of your order date, and no adjustment for items bought with a promotion code or other discount unless you used only a free shipping discount ³. Final sale items are excluded there too ³.

Missed the 14-day window?

Gap's price adjustment window is 14 days from your order date ¹, and its pages don't describe any later adjustment. Returns are a separate policy with their own rules: most returns and exchanges must happen within 30 days of the delivery date for online purchases or the purchase date for store purchases ⁶. The Gap return policy guide covers those rules.

Quick tips

• Check prices on recent orders during the first two weeks – the window is 14 days from your order date ¹.
• Paid full price? That's the situation the policy is built for; orders with a promo code usually don't qualify ¹.
• Keep your shipping confirmation email handy: it has the order number Gap asks for ¹.
• Ordered online? Skip the store and use chat or call 800-427-7895 ¹².
• For other stores' rules, browse our price matching guides.