Old Navy Return Policy: 30 Days, No-Receipt Returns & Kid's Guarantee

Old Navy's return policy is straightforward for most shoppers: you have 30 days, returns in store are free, and you don't strictly need a paper receipt. The details change if you're an Encore member, ordered online, bought something marked Final Sale, or are returning kids' clothes that fell apart early. Here's what Old Navy and its parent company, Gap Inc., publish about each case ¹.

How long do you have to return to Old Navy?

You get 30 days – counted from the delivery date for online orders and from the purchase date for items bought in a store ¹. Old Navy's policy notes that returns with a sales receipt are accepted within 30 days of purchase, and that some Encore members get longer windows for merchandise credit ².

Extra time for Encore members

If you're a Premier Member and were signed in online or gave your phone number at checkout, you can return merchandise up to 45 days after purchase or delivery ². All-Access Cardmembers who did the same get up to 60 days ². The catch: anything returned more than 30 days after purchase or delivery comes back as a Merchandise Return Card (MRC) rather than a refund ². So the longer window is useful for exchanges and store credit, not for getting money back on your card.

Returning with or without a receipt

At any Old Navy store, bring the item plus one of these: your receipt, your Rewards phone number, or the credit card used for the purchase ¹. If you've lost the receipt, the phone number or the card lets the store track down the purchase ¹.

Old Navy's refund rules say a refund requires proof of purchase – the shipping confirmation email for online orders, the store receipt, or the original credit card ². If none of these can be produced, don't expect a refund.

In store vs. by mail

• Store purchases must be returned in a store; you can't mail them back ¹.
• Online orders can be returned in a store, except items marked "return by mail only," items sold by third-party sellers, orders from external marketplaces such as TikTok Shop or DoorDash, and orders placed on Shopify ². Old Navy's store FAQ also lists purchases made through Instagram Shop or Facebook Shop as not returnable in store ¹.
• Mail-only items – marked on the product page, in your bag and on the invoice – can be returned only by mail ².
• Same brand only: returns must be made at the brand where you bought the item, so you can't take Old Navy purchases to Gap or Banana Republic ¹.

Returning in store is free ¹. By mail, return shipping is free for Encore Members, and nonmembers pay a $6 return shipping fee ². Online exchanges are free ².

Buy Online, Pickup In-Store orders

Pickup orders are easy to bring back: any associate can process the return as long as you have the confirmation email ³. Note that the 30-day clock starts on the date your order is ready for pickup, not the day you collect it ³.

Final sale and other exceptions

Some items can't come back at all, and others have conditions:

• Final Sale items can't be returned or exchanged, online or in store ¹.
• Encore Market purchases cannot be returned or exchanged ².
• Masks are final sale ².
• Old Navy Beauty Co products can only be returned in store, and opened or used items aren't accepted ².
• Swimwear must have the original price tags and hygienic liner intact ².
• New sunglasses can be returned within 30 days of delivery with the original receipt and tags attached; defective sunglasses can be returned at any time ².
• External marketplace orders must be returned through the marketplace where you placed them ².

Everything else must be in original condition – unwashed and unworn – or it won't be accepted ².

The Kid's Guarantee for defective kids' clothes

Old Navy's Kid's Guarantee goes well beyond the normal window. It covers manufacturing defects – holes, rips, tears, excessive shrinkage or pilling, broken stitches, and nonfunctional buttons or zippers – in girls' and boys' clothing and shoe styles, with a refund available up to 1 year from the purchase date ².

To use it, return the item in an Old Navy or Old Navy Outlet store (not online) within 365 days of the original purchase, and bring the original receipt or shipping confirmation email for a refund to your original payment method ². Kids' accessories such as sunglasses, jewelry and hair accessories aren't covered, and neither is damage from misuse, accidents, stains or changes in size ². Without a receipt, the standard return policy applies instead ².

Holiday returns

Items bought online or in stores between October 15 and December 24 can be returned through January 15 of the following year, or within the usual 30 days if that ends later ². Proof of purchase is required, and items shipped and sold by third-party sellers are excluded from the holiday extension ².

How you get your money back

Most refunds go back to your original form of payment ²:

• Credit card: refunded to the same card; your card company may take up to 10 additional business days to post it ².
• Gift card: refunded to a new gift card ².
• Gift card plus credit card: the refund goes to a gift card first, then to the credit card ².
• Encore points: converted back to points and credited within 1–2 days ².

Refunds include the sales tax you originally paid on the returned item ².

Returning a gift

With a gift receipt or invoice, you'll receive a gift card for the purchase price ². Without one, you get a merchandise certificate for the item's current selling price, which may be lower ². For a gift ordered online, have the order number and the email address where the refund should be sent ².

Quick tips

• Check whether your purchase is marked Final Sale before you buy; those can't come back ¹.
• Return in store to skip the $6 mail fee if you're not an Encore member ².
• Sign in or give your phone number at checkout – Encore extended windows depend on it ².
• Keep receipts for kids' clothing: the Kid's Guarantee refund requires one ².

Compare other retailers on our returns policies hub, or see everything we cover on the Old Navy store page.