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Old Navy policies

Apparel & shoes

Family clothing brand owned by Gap Inc. that sells apparel, activewear, kids' and baby clothes and accessories in US stores, outlet stores and online.

Old Navy at a glance

Return & exchange policies

Old Navy Return Policy: 30 Days, No-Receipt Returns & Kid's GuaranteeOld Navy gives you 30 days to return most items, longer for some Encore members. No-receipt returns, mail fees, final sale, holiday dates and kids' defects.Verified Nov 2, 2026

Price matching & price adjustments

Old Navy Price Adjustment Policy: 14-Day Window, Final Sale & Promo RulesOld Navy gives a one-time price adjustment within 14 days of your order date. See what's excluded, how to ask by chat or phone and how the refund is paid.Verified Nov 2, 2026