Neiman Marcus Return Policy: 30 Days, $9.95 Mail Fee & Exclusions

This guide is for anyone who bought from Neiman Marcus, online or in a store, or received a Neiman Marcus gift and wants to send it back. The answer depends mostly on the brand (CHANEL has a shorter window), whether you mail the item or walk it into a store, and whether the item was altered, personalized or marked final sale. Everything below comes from the Neiman Marcus returns page, last updated September 4, 2026 ¹.

How long do you have to return something to Neiman Marcus?

The standard window is 30 days of receipt ¹. The big exception is CHANEL: handbags, accessories, apparel and shoes from CHANEL are only returnable within 14 days of purchase ¹. The CHANEL clock starts at purchase, not delivery, so act quickly on those orders.

If you're not satisfied for any reason, Neiman Marcus says it will accept saleable merchandise for a full refund ¹.

What condition items must be in

Returned items should be in the same condition as when you got them: unworn, undamaged, saleable and with the original tags and packaging where applicable ¹. Neiman Marcus decides, at its sole discretion, whether a returned item is in saleable condition ¹.

These items can't be returned ¹:

• Altered apparel
• Special orders
• Cloth face mask coverings
• Perishable items
• Personalized or monogrammed items
• Items identified as "final sale"

Returning by mail

Start the return online with your order number ¹. A $9.95 return shipping fee is deducted from your refund for each mailed return ¹.

Where you drop it off matters. Effective November 10, 2025, USPS drop-off locations no longer accept Neiman Marcus returns; take the package to an authorized FedEx location instead, including many Walgreens and Staples stores ¹.

If you don't have an order number, call 1-888-888-4757 ¹. Customer service is available 7 days a week, 6 am to 12 am ET ¹. Items you bought in a Neiman Marcus store can also be mailed back to the store where you bought them ¹.

Returning in a Neiman Marcus store

For an online order, start your return with the order number and print the return slip, because you'll need it at the store ¹. Eligible items can be returned to a Neiman Marcus store within 30 days of the delivery date ¹. Bring the merchandise plus your return slip (online orders) or receipt (store purchases) to any sales associate ¹.

Neiman Marcus stores can't process returns for items bought at Bergdorf Goodman, Last Call or Horchow, whether in their stores, online or by catalog ¹. Return those to the company you bought them from.

How refunds work

Refunds are credited to the original form of payment ¹. Allow 10 to 14 days for Neiman Marcus to process your return ¹. For mailed returns, remember that the $9.95 fee comes out of the refund amount ¹.

Returning a gift

Gift returns can be started online with the order number, then mailed or brought to a store with a printed return slip ¹. Instead of a refund to the buyer, the recipient gets a Neiman Marcus Group Merchandise Credit Gift Card for the amount of the returned item ¹. That card works for store, online and catalog purchases at Neiman Marcus, Horchow, Last Call and Bergdorf Goodman ¹.

For gifts valued at more than $2,000.00, the recipient gets a check instead of a gift card, which Neiman Marcus says is in compliance with federal law ¹.

Special cases: jewelry, large items and hazardous goods

• Precious jewelry: call 1-800-908-1185 to arrange the return ¹.
• Large or heavy merchandise: a pickup and/or restock fee may apply ¹.
• Hazardous materials: items such as aerosols and alcohol-based products (hairspray, nail polish remover and similar) are restricted to ground-only transport ¹.
• Frequent returns: Neiman Marcus may restrict or refuse future transactions if it sees an unreasonable return pattern ¹.

Price drops after you buy

If you paid regular price and the item is reduced within 10 days of purchase, Neiman Marcus will honor a request for a price adjustment ¹. That can save you from returning and rebuying the same item.

Quick tips

• Return CHANEL pieces first: their 14-day window counts from purchase ¹.
• Returning in store avoids the $9.95 fee, which applies to mailed returns ¹.
• Don't head to the post office; use a FedEx location, Walgreens or Staples ¹.
• Keep tags on and packaging intact until you're sure you're keeping an item ¹.
• See the Neiman Marcus store page or compare return policies at other stores.