Von Maur Return Policy: 90-⁠Day Refunds, Receipts, Final Sale & Mail Returns

Von Maur's return policy is built around your receipt: what you get back depends on whether you have one and how long it's been since you bought the item. Here's how the rules work for store and online purchases, based on Von Maur's own policy pages. For other Von Maur policies, see the Von Maur store page.

What you get back: the three receipt tiers

Von Maur doesn't publish a single return deadline. Instead, the refund type changes with your proof of purchase ¹:

• Receipt, within 90 days: the purchase price goes back to your original form of payment ¹.
• Receipt after 90 days, or a gift receipt: the purchase price as merchandise credit only ¹.
• No receipt: the current selling price as merchandise credit only ¹.

The no-receipt tier uses the item's current selling price, so if it has been marked down since you bought it, your credit will be lower. All returns are subject to management discretion and may need extra review before they're processed ¹.

Condition rules

Every return must be in sellable condition with the original tickets attached ¹. A few categories have stricter rules:

• Cosmetics: receipt required, and the product must be unopened and unused ¹.
• Special occasion dresses: receipt required, tags attached, unworn and unaltered ¹.
• Gift with purchase: if you return the qualifying items, return the free gift too. Von Maur may deny the return if the gift isn't included ¹.

Final sale items

These can't be returned ¹:

• Vintage merchandise
• Luxury fragrances
• Meta eyewear
• Food items
• Dressy hats and fascinators
• Merchandise marked 75% off or more ¹
• Sale merchandise with an additional % off (Von Maur removes the tags)

Gift cards can't be returned either ¹.

Returning in a store

The fastest way to get your money back is to bring the item and receipt to any Von Maur store ¹. That works for online orders too: if you have the receipt, you don't need to go through the online return process first ². If you no longer have the receipt, starting a return in the portal generates a barcode for your return ².

In-store purchases and store pickup orders can be returned to any Von Maur store, but not by mail – the e-commerce facility doesn't accept them ¹.

Returning an online order by mail

For orders placed on or after July 8, 2025, return labels are no longer packed with your shipment ². You have to request one, and Von Maur won't accept returns sent without prior authorization ². The label is free ¹.

1. On vonmaur.com, click My Orders in the top right corner and select Start a Return ².
2. Enter your order number and billing ZIP code ².
3. Choose the items, pick a return reason, confirm your contact details and select Print a Free Shipping Label ².
4. Once your request is approved, you'll get a prepaid label to print ². Download it from the confirmation page or the email ².
5. Pack the correct items with the matching label. Unexpected or ineligible items won't be refunded or sent back ¹.

No printer? Forward the email titled "Your Shipping Label" to [email protected] and ask Von Maur to mail you a printed label ².

How long refunds take

For mail returns, allow up to 14 business days for processing, after which Von Maur emails you an eReceipt ¹. The refund can then take 3-5 business days to show up, depending on your bank ¹. Express shipping costs and fees aren't refunded ¹.

Need a different size?

Von Maur doesn't describe a mail exchange. If you need another size, place a new order and return the original item for a refund ¹.

Price adjustments after you buy

If the price drops after your purchase, Von Maur may adjust it within 14 days ¹:

• Online orders: within 14 days of the order date, if the exact color and size are still available on vonmaur.com. One adjustment per item, and final sale items don't qualify ¹.
• In-store and store pickup purchases: within 14 days of purchase, with the original receipt, if the exact color and size are still available in the store ¹. Take store pickup orders to a store for the adjustment ¹.

Deep-discount carriage fee

Von Maur charges a $3.00 carriage fee to ship each item that's 50% off or more, and carriage fees aren't refundable ¹. Keep that in mind before ordering heavily discounted items you might send back.

Quick tips

• Return within 90 days with your receipt to get your original payment back instead of store credit ¹.
• Keep tickets on until you're sure, since returns need original tickets attached ¹.
• Have a receipt for an online order? Skip the mail and return it at any store for the fastest refund ¹².
• Compare with other department stores in our returns guides.