Bergdorf Goodman Return Policy: 30 Days, $9.95 Mail Fee & CHANEL Rule

This guide is for anyone holding a Bergdorf Goodman purchase, whether it came from BergdorfGoodman.com, one of the stores or someone else's gift list. The answer mostly depends on three things: the brand (CHANEL has its own clock), how you send it back (mail or store) and whether the item was altered or marked final sale. Everything here comes from Bergdorf Goodman's own Returns & Exchanges page.

How long do you have to return?

The standard window is 30 days of receipt for both returns and exchanges ¹. CHANEL handbags, accessories, apparel and shoes are stricter: you can return them within 14 days of receipt, though you still have 30 days to exchange them ¹.

For in-store returns of online orders, the page words it as 30 days of the delivery date ¹. Either way, the clock starts when the item reaches you, not when you placed the order.

What condition items must be in

Everything must be unworn, undamaged and in sellable condition, with the original tags and the original product packaging ¹. Bergdorf Goodman decides, at its sole discretion, whether a returned item is saleable ¹, so keep boxes, dust bags and tags until you're sure.

What you can't return

These items cannot be returned ¹:

• Altered items
• Special orders
• Perishable items
• Personalized items
• Anything marked "final sale"

The store also says it may restrict or refuse future transactions if it identifies an unreasonable return pattern ¹.

Returning by mail

1. Start your return online with your order number ¹. No order number? Call 1-888-774-2424 ¹.
2. Expect a $9.95 return shipping fee to be deducted from your refund for each mailed return ¹.
3. Drop the package at an authorized FedEx location, including many Walgreens and Staples stores. Since November 10, 2025, USPS drop-off locations no longer accept these returns ¹.

Bought in a store but can't get back there? Store purchases may be mailed to the store where you bought them ¹. Ship eligible items prepaid and insured, and include a copy of the receipt so the credit can be processed ¹.

Returning in a Bergdorf Goodman store

For an online order, start the return with your order number and print the return slip first; you need it in store ¹. Bring the merchandise plus either that return slip (online purchases) or your receipt (store purchases) to any sales associate, within 30 days of the delivery date ¹.

Two things to know before you go:

• Cash refunds and merchandise credits require government-issued identification ¹.
• Neiman Marcus and Last Call stores cannot accept Bergdorf Goodman returns, even though they're sister brands ¹.

How refunds work

Refunds are credited to the original form of payment ¹. Allow 10 to 14 days for Bergdorf Goodman to process your return ¹.

Returning a gift

Gift returns can be started online with the order number, by mail or in store with the return slip ¹. Instead of a refund to the buyer, the recipient gets a Neiman Marcus Group Merchandise Credit Gift Card for the amount of the returned item ¹. That card works for store, online and catalog purchases at Bergdorf Goodman, Neiman Marcus, Horchow and Last Call ¹.

For gifts valued at more than $2,000.00, the recipient receives a check instead of a gift card ¹.

Price adjustments

If a regular-price item you bought drops in price, Bergdorf Goodman may make a price adjustment within 10 days of the purchase date ¹. The policy only mentions regular-price merchandise ¹.

Large, heavy and hazardous items

Returning large or heavy merchandise may come with a pickup and/or restock fee ¹. Some products count as hazardous materials and are restricted to ground-only transport, such as aerosols and alcohol-based products like hairspray and nail polish remover ¹.

Quick tips

• Buying CHANEL? Decide within 14 days if you might want your money back ¹.
• Return in store when you can to skip the $9.95 mail fee on each mailed return ¹.
• Print the return slip before heading to the store with an online order ¹.
• Bring a government-issued ID for cash refunds or merchandise credit ¹.
• Questions: Bergdorf Goodman's assistance line, 1.888.774.2424, is open 7 days a week, 7 am to 1 am ET ¹.
• Compare with the sister store's rules in our Neiman Marcus return policy guide, or browse more return policies and the Bergdorf Goodman store page.