Macy's Return Policy: 30-⁠Day Window, Mail Fees, No Receipt & Holidays

Macy's keeps its basic rule simple, a 30-day window for most items, but fees, refund type and deadlines change depending on how you return, whether you have a receipt and which department the item came from. Here is the policy in plain English, with each rule tied to Macy's own Help Center pages ¹.

Macy's return windows at a glance

Most items can be returned within 30 days of delivery or purchase ¹. Several categories run on a different clock:

Condition rules and final-sale items

Returned items should be unworn and unaltered, in original condition, with the original tags attached and in the original packaging when applicable ¹. Mismatched garment sets are not accepted, but cosmetics and fragrances may be returned if they don't meet your needs ¹.

Some merchandise can't come back at all. Macy's lists these as final sale:

• Last Act clearance items ¹
• Food, beverages and live plants ¹
• Gourmet gifts ¹
• Macy's gift cards ¹
• Altered or personalized items ¹

How to return: in store or by mail

In store. Anything bought in a store must be returned to a Macy's store, and in-store returns are always free ¹. Bring your receipt if you have it ². Returns aren't accepted at curbside ². For furniture, Macy's how-to page says it must go to a Furniture Gallery store ², but furniture shipped by UPS or directly from the vendor can't be returned to stores at all ⁵, so call Macy's before you load anything into the car (see furniture below).

By mail (online orders only). Start the return at macys.com/returns ². Mail returns are free for Star Rewards members; non-members pay a $9.99 return shipping fee plus tax, taken out of the refund ¹. Free return shipping doesn't apply to lamps, wall art and mirrors, furniture and furniture accessories, beds or area rugs ¹.

To avoid processing delays, Macy's asks you to use one label per box, not mix items from different labels, and put the return slip inside the package ². You can print or reprint a label in My Account > Purchase History after you submit the return ².

Returning without a receipt

No receipt doesn't automatically mean no return. Macy's may be able to look up the purchase using the credit card you paid with, your order number or email confirmation, the packing slip or shipping label, or a gift registry number ².

If the purchase can't be found, you may receive store credit for the item's lowest selling price within the last 180 days ³. Returns made without a receipt are issued a Merchandise Only Certificate, which can be used in store only and expires after 2 years ³.

Refunds: method and timing

With proof of purchase, your refund goes back to your original form of payment; gift returns are refunded as store credit ³. You may also get store credit instead of a refund if the purchase was made with a gift card, certificate, check, Star Money or Macy's Money ³.

How long it takes depends on how you returned the item:

• In store: usually processed immediately ³
• By mail: processed within 10 business days after Macy's receives the item ³; Macy's how-to page says refunds are typically processed within 7 days after the return is received ²
• Credit or debit card: may take an additional 5–7 business days to appear ³
• Klarna or PayPal: refunds are applied within 7–10 business days ³

Promotions affect the amount. For Buy One, Get One deals, the discount is split proportionally across the items, so your refund reflects each item's discounted price ¹. If your order came with a bonus or promotional gift, return it with the qualifying item; otherwise the return may be denied or the gift's value deducted from your refund ¹. Shipping and delivery fees are non-refundable ⁴.

Holiday 2026 returns

Most merchandise purchased at Macy's or on macys.com from October 5 to December 31, 2026 can be returned until January 31, 2027 ⁴. Items sold by Dyson and Mac Duggal are excluded from the extension and stay on a 30-day window ⁴. Holiday returns follow the same channel rules: store purchases go back to a store, and online purchases can be mailed or returned in store ⁴.

Gifts and registry items

Gift returns are refunded as store credit ³. With a gift receipt or registry number, you'll receive store credit ¹. Registry items can be returned up to 90 days after the event date if bought before the event, or up to 90 days from purchase if bought after it ¹.

Furniture, mattresses and rugs

Big-ticket home items have the strictest rules and most of the fees:

• Furniture with scheduled delivery: contact Macy's within 3 days of delivery; the item must be in as-new condition, delivery fees aren't refunded and a 15% restocking fee applies ⁵.
• Furniture shipped by UPS or the vendor: returns accepted within 30 days of delivery in original condition and packaging; these can't be returned to stores, and a 15% return fee applies ⁵.
• Special-order furniture: requires a nonrefundable 25% deposit, which is forfeited if you cancel or return ⁵.
• Mattresses: one reselection or return within 120 days of delivery, as long as the mattress is undamaged, unstained and in good condition; the return must be scheduled within 14 days of your request ⁵. A $99 pickup fee applies, and a 15% preference fee may apply depending on brand ⁵.

Purple, Simba, Saatva, Goodful, Sealy2GO and Leesa don't charge the 15% preference fee on your first return, while Tempur-Pedic, iComfort, Bedgear and most other mattress brands do ⁵. To start a furniture or mattress return, call 1-888-822-6229 ⁵.

Area rugs require contacting Macy's within 30 days of delivery if the rug doesn't meet your expectations ¹. Lighting returns start with a call to Customer Care at 1-800-289-6229 within 30 days of delivery, and these items can't be returned to Macy's stores or Furniture Galleries ¹.

Designer, jewelry, Backstage and marketplace items

• Fine jewelry and watches: return within 30 days of delivery with price tags attached; an inspection may take up to 14 business days before the refund is issued ¹.
• Burberry: returns or exchanges within 14 days of purchase, accepted only at Macy's Herald Square ¹.
• Louis Vuitton: returns or exchanges within 30 days of purchase with the original receipt ¹.
• Macy's Backstage: returns or exchanges within 30 days of purchase, unworn with tags, and only at a Macy's Backstage location ¹. Without proof of purchase, Backstage store credit is based on the lowest selling price in the last 90 days ¹.
• Third-party sellers: return directly to the seller within 30 days of delivery, starting from your online Purchase History ¹.
• DoorDash orders: must be returned to a Macy's store, not by mail ¹.

Quick tips

• Check the department before you go: Burberry, Backstage and furniture each have their own return location rules ¹².
• Join Star Rewards before mailing a return to avoid the $9.99 fee ¹.
• Return any free gift together with the item that earned it ¹.
• Holiday shoppers: most purchases from October 5 through December 31, 2026 have until January 31, 2027, but Dyson and Mac Duggal items keep their 30-day window ⁴.
• Lost the receipt? Bring the card you paid with or your order confirmation so Macy's can look up the purchase ².

See more Macy's guides on the Macy's store page, or compare retailers in the return policy hub.