Macy's Price Adjustment Policy: 10-⁠Day Window, Exclusions & How to Ask

Bought something at Macy's and saw it advertised for less a few days later? Macy's calls its fix a price adjustment: a refund of the difference when its own price drops shortly after you buy. Here's how the window works, how to ask for online, store and furniture orders, and which purchases don't qualify, based on Macy's own help pages. For return deadlines, see our Macy's return policy guide.

How Macy's price adjustments work

A price adjustment is a refund of the difference between what you originally paid and a qualifying lower advertised Macy's price ¹. In other words, you don't have to return the item and buy it again – you ask for the difference.

That refund is issued to your original form of payment ¹. So if you paid with a credit card, expect the difference to show up there rather than as store credit.

The 10-day window

The key rule is short and strict. If the price of an eligible item drops within 10 days of your order date, you can request an adjustment for the difference between the price you paid and the new advertised Macy's price ¹.

The help page states one rule for eligible purchases – the price has to be reduced within the applicable timeframe ¹ – and doesn't list a separate window for store purchases. Furniture and mattresses are the exception, with their own clock (see below) ¹.

How to request a price adjustment

• Online purchases: call 1-800-289-6229 (TTY: 711), 8 a.m.–10 p.m. ET, and have your order number and item details ready ¹.
• In-store purchases: visit your local Macy's store and bring your receipt to help process the request ¹.

Before you call, pull up the lower advertised price so you can point to it – the adjustment is based on the new advertised Macy's price ¹.

Furniture and mattress orders

Furniture and mattresses go through a separate line: 1-888-822-6229 (TTY: 711), 8 a.m.–10 p.m. ET ¹. Requests must be submitted within 10 days of ¹:

• the delivery date for White Glove, In-Home or Room of Choice deliveries ¹, or
• the ship date for warehouse or vendor shipments ¹.

Have your salescheck number and item details ready when you call ¹. Note that final sale and "As Is" furniture, sold as is with all faults, isn't eligible for price adjustments ⁴.

Coupons, promo codes and price adjustments

This is where most requests get complicated. Macy's says promotional discounts cannot be combined with a price adjustment ¹. When asked directly whether you can get an adjustment after using a coupon or promotion, Macy's adds that eligibility may depend on the original purchase price and the promotion involved ¹.

Forgot to enter a promo code? That's handled separately. Promo codes should be applied before checkout is completed, but if you forgot an eligible code, Macy's says to contact Customer Care to see whether it can help ².

Promotions also vary by channel: some apply online, in stores and in the app, while others are limited to one of them, so check the offer details ².

What can't be price adjusted

Macy's lists general limits – certain merchandise, promotional offers, clearance items and other special purchases may not qualify ¹ – plus specific items that are never adjusted:

• Last Act items – final sale; can't be returned, exchanged or price adjusted ³
• Macy's gift cards – final sale; can't be returned, exchanged or price adjusted ³
• Altered or personalized items – final sale; can't be returned, exchanged or price adjusted ³
• DoorDash purchases – exchanges and price adjustments aren't available ³
• Last Act rugs – returns, exchanges, cancellations and price adjustments aren't permitted ³
• Final sale / "As Is" furniture – not eligible for returns, exchanges, price adjustments or warranties ⁴

Macy's holiday 2026 return terms repeat the Last Act rule: Last Act merchandise is final sale, with no returns, exchanges or price adjustments ⁵.

Does Macy's price match other stores?

Macy's policy is built around its own prices: the adjustment is the gap between what you paid and a qualifying lower advertised Macy's price ¹. Macy's Pricing and Promotions help section covers offers, Star Money and Macy's Money, special financing and price adjustments, and has no page about matching another retailer's price ⁶. If you've found a lower price elsewhere, Macy's help pages don't offer a way to claim it.

Sale, clearance and limited-time prices: what to watch

Macy's uses several kinds of lower prices, and they behave differently:

• Sale prices are discounts already reflected in the item's price; promotions are extra savings such as promo codes, rewards or special offers ².
• Limited-Time Specials are special prices for a limited period, and the item may go back to a higher price when the offer ends ².
• Deals of the Day are short-lived offers on select merchandise; coupons, promo codes and Savings Passes don't apply to them ².
• Clearance covers merchandise being discontinued or phased out, usually marked down, with limited eligibility for extra discounts ².
• Last Act is final markdown pricing, available while supplies last, and additional discounts and promotions don't apply ².

Knowing which kind of price you paid helps you predict the answer: clearance items and promotional offers may not qualify for an adjustment ¹, and Last Act items can't be price adjusted at all ³.

Quick tips

• Watch prices on recent buys for 10 days after you order – that's the whole window ¹.
• Keep your store receipt; Macy's asks you to bring it for in-store purchases ¹.
• For online orders, have the order number ready before you call 1-800-289-6229 ¹.
• If you used a promo code, ask how the adjustment would work before counting on it – promotional discounts can't be combined with one ¹.
• Browse more price matching and price adjustment guides, or visit the Macy's store page.