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Macy's policies

Department stores

Department store chain selling apparel, beauty, jewelry, home goods and furniture in US stores, Macy's Backstage locations and on macys.com, where some items are sold by third-party sellers.

Macy's at a glance

Return & exchange policies

Macy's Return Policy: 30-Day Window, Mail Fees, No Receipt & HolidaysMost Macy's purchases can be returned within 30 days. Mail fees, no-receipt store credit, holiday 2026 dates, final-sale items and furniture rules.Verified Oct 31, 2026

Price matching & price adjustments

Macy's Price Adjustment Policy: 10-Day Window, Exclusions & How to AskMacy's refunds the difference if an eligible item's advertised price drops within 10 days of your order. How to ask, furniture rules, coupons and exclusions.Verified Oct 31, 2026