Bloomingdale's Return Policy: 30-⁠Day Window, Final Sale & Exceptions

Bloomingdale's has one simple default rule, but designer brands, pre-owned luxury, furniture and marketplace items each come with their own deadlines. This guide explains the policy in plain English, with every rule tied to Bloomingdale's own customer service pages.

Bloomingdale's return windows at a glance

The default: most saleable merchandise can be returned within 30 days of receipt with proof of purchase, and the refund goes to your original form of payment ¹.

Some departments, such as Designer Apparel and dresses, have special return guidelines ², and some items can only be returned in a store ³.

Condition rules

To qualify for a return, merchandise must be in the same condition as when you received it (unused, unworn and undamaged), with all original tags and the original packaging ¹. Bloomingdale's reserves the right to decide whether a returned item is in saleable condition ¹.

If your order came with a gift with purchase, send the gift back with the qualifying item. Otherwise its value may be deducted from your refund, or the return may not be accepted ¹.

For safety reasons, some products must be unused, unopened and sealed in their original packaging, including baby strollers, car seats, highchairs, playpens, bouncers, changing tables, dressers, cribs and bassinets ¹.

What you can't return

Final Sale items cannot be returned or exchanged ¹. Bloomingdale's lists these examples ¹:

• Items marked "The Final Offer"
• Altered, customized, monogrammed or personalized products
• Breast pumps (except unopened pumps from third-party sellers, below)
• Food and beverage items
• Sexual wellness products

For CHANEL handbags, accessories, ready-to-wear and women's shoes, markdowns are not returnable ³. Outdoor furniture delivered on or after June 27th can't be returned either ³.

How to return an item

Bloomingdale's offers free returns every day for online orders ². You can send an online purchase back by mail or take it to a local Bloomingdale's store ².

No printer? Choose "Label-Free at The UPS Store" at step 3 of the online return process, then show the QR code you receive at The UPS Store ².

One limit to remember: bloomingdales.com purchases can't be returned to a Bloomingdale's The Outlet store ², and full-line store purchases can't be returned or exchanged at an Outlet either ¹.

Refund method and timing

With proof of purchase, refunds go to your original form of payment ¹. Timing depends on how you return:

• In store: the refund is issued immediately; allow 3–5 business days for it to appear on your account ².
• By mail: most refunds are issued within 5–10 days after the return is received, and you get an email when it's processed; allow an additional 3–5 business days after that ².
• Fine jewelry: returns may need extra inspection and verification, which can extend processing time ².

Shipping and handling charges are not refundable ².

Returning without a receipt

Returns without a receipt may be credited to your Bloomingdale's account or issued as merchandise credit, per store policy ². You may be asked for your name and address unless Bloomingdale's already has it on file ².

Furniture, mattresses and rugs

• Furniture: returns must be initiated within 3 days of delivery and may incur a 15% restocking fee; delivery fees are not refunded ³.
• Area rugs: return within 14 days after delivery in saleable, original condition; rugs bought in a store go back to the store where you bought them ³.
• Mattresses: a 365-day reselection period applies, minus fees based on a percentage of the original price ³. A pick-up fee of $110 is charged unless there's a manufacturer's defect ³.

Items from third-party sellers and pre-owned luxury

Items sold and shipped by a third-party seller go back to the seller, not to Bloomingdale's ². Most returns are accepted within 30 days of receipt; start one with the online return tool ³. Most refunds are processed within 3–14 business days after the seller receives the item ³. Store associates at the bHelpful desk can help, but returning in store will delay your refund ².

Bloomingdale's special return guidelines also say third-party seller breast pumps can be returned if they're sent back unopened and in their original packaging ³, even though the general return page lists breast pumps as final sale ¹. Third-party seller items aren't eligible for exchanges or price adjustments. To swap one, call Customer Service at 1.800.777.0000 to return it and place a new order ³.

For pre-owned items, the 14 days count from purchase for items bought in a store and from delivery for online orders ³. Bloomingdale's general return page only says "14 days of purchase" ¹, so if you bought online and are close to the deadline, count from the purchase date to be safe. Pre-owned watches, jewelry and handbags (REBAG and myGemma) can be returned within 14 days from delivery, with tags attached, the item unaltered and all original paperwork, receipt and packaging included ³. CHANEL is different: the designer guidelines give only an in-store rule, 14 days of purchase, and no separate clock for online orders ³, so count a CHANEL return from the purchase date.

Registry gifts and Loyallist perks

Registry gifts get much more time: you have 365 days after your occasion date to return almost any gift from your Bloomingdale's registry, refunded as store credit, if it's still saleable ⁴. With no receipt and no record on your purchase list, you get merchandise credit at the lowest selling price in the last 180 days ⁴.

Bloomingdale's Loyallist program also lists an "Unlimited Return Window" among its perks ⁵. The fine print says it covers most items, items must be in saleable condition, and department-specific return policies still apply ⁵. Check the Loyallist page or your account to confirm the perk applies to your membership level.

Quick tips

• Keep tags and packaging until you're sure you'll keep the item ¹.
• Return a gift with purchase together with the main item to avoid a deduction ¹.
• Furniture buyers: inspect pieces right away, because you have only 3 days to start a return ³.
• The return pages we reviewed don't list a holiday extension, so plan around the normal 30-day window ¹.

Related guides: Macy's return policy · All return policies · Bloomingdale's store guide