Forever 21 Return Policy: 30 Days, $9.99 Fee & What's Final Sale

Forever 21's US business changed hands in 2025, and the return rules on forever21.com reflect that. This guide covers the policy currently posted on the official site: who can still return, how long you have, what it costs and what's excluded.

What changed after the ownership change

Forever 21's return policy page is dated April 1, 2025 ¹. It states that, as a result of the change in ownership, all returns, gift cards, store credits and rewards issued before May 1, 2025 are no longer accepted on the site ¹. In practice, an older purchase, gift card or credit can't be used for a return or refund through forever21.com.

The current policy describes returns of online orders through the site's Returns Center ¹. Orders can be placed only on the website ², and the site ships only to the 48 contiguous states ².

How long you have and how refunds work

Eligible items can be returned within 30 days from receipt for a refund ¹. Refunds go back to your original form of payment for the net price after any discounts or coupons, with no exceptions ¹. Refunds are issued only after the returned item arrives at the warehouse and is inspected ¹. The policy doesn't state a refund timeline in days.

Return fees

• Return shipping: ordinary returns incur a fee of $9.99 per return ¹. Forever 21 provides a shipping label and deducts the fee from your refund ¹.
• Original shipping: not refunded ¹.
• Home items: furniture, mattresses, wall art, mirrors, lamps and artificial trees may incur a 15% restocking fee on top of the $9.99 return shipping fee ¹.

The return shipping and restocking fees are waived if the item was damaged in initial shipping, Forever 21 sent the wrong item, or the item was defective ¹.

Condition rules

Returned merchandise should be in the same condition as when you received it: unworn, undamaged and unwashed, with original tags attached and all packaging included ¹. Beauty products can come back only if they are unopened, unused and the original cellophane is fully intact ¹. Forever 21 decides, at its sole discretion, whether a returned item is in saleable condition ¹.

What you can't return

These items are non-returnable and non-refundable ¹:

• Items marked "Final Sale" and clearance items
• Furniture (if it arrives damaged, don't accept the delivery; if you accept it, you pay return shipping)
• Individual parts of a bundle such as "2 for $50," unless you return the whole bundle ¹
• Items you have already assembled
• Altered apparel, special orders, cloth face mask coverings, and perishable or personalized/monogrammed items
• Intimates such as lingerie, swimsuits and undergarments

The FAQ adds that items marked "Final Sale" or "No Returns" can't be refunded ².

How to return a Forever 21 order

1. Start in the Returns Center on forever21.com ¹. If you can't use the return portal, email Customer Service at [email protected] ¹.
2. Print the return shipping label Forever 21 provides ¹.
3. Returning several items from one order? You may need to create a label for each item through the portal ¹.
4. Don't combine orders: each order needs its own return label, because each return is processed separately ¹.

If you use your own shipping label instead, you're responsible for tracking the package and must send Forever 21 the tracking number so it can identify your return ¹.

Exchanges

Forever 21 doesn't offer direct exchanges ¹. To get a different size or color, place a new order for the item you want; the original is refunded to your payment method once it's received ¹.

Damaged, defective or wrong items

If an item arrives damaged or defective, contact Forever 21 immediately via Live Chat or [email protected] with your order number, item number and tracking number ². In these cases the return shipping fee and restocking fee are waived ¹.

Quick tips

• Check whether an item is final sale or clearance before buying, because those can't be returned ¹.
• On small orders, remember the $9.99 return fee comes out of your refund ¹.
• Use the provided label to avoid tracking problems that can delay or prevent a refund ¹.

Related guides: Old Navy return policy · Gap return policy · All return policies · Forever 21 store guide