Prada Return Policy: 30 Days From Delivery, Exceptions & Refunds

Prada's US return rules are short but strict: you get a month from delivery, and the item has to come back exactly as it arrived, tags and all. This guide covers prada.com orders, which is what Prada's US returns pages describe in detail, plus what those pages say about Prada stores.

How long you have to return a Prada order

Online purchases can be returned free within 30 days of delivery, provided the return conditions are met ¹. The FAQ counts the 30 days from the date of delivery ², while Prada's printed return instructions say 30 days from delivery or collection ³ – so if you picked up your order, the clock starts at collection.

Bought in a Prada boutique and paid there? The online return instructions don't apply; Prada asks you to go back to the store ³. Its US returns pages don't list a separate window for store purchases, so ask at the boutique.

What condition the item must be in

Prada checks returns closely. Your item must be ²:

• in its original condition with all tags still attached, including identification tags, security tags and authenticity cards;
• in its original packaging;
• complete with all its parts and accessories;
• sent with the original proof of purchase;
• shipped from a location within the United States.

Incomplete, damaged, worn or altered items are refused ². The return instructions add that products must be intact, never worn or used, and in their original package ³. Be careful with security tags: an item returned without its security tag, or with the original tag removed, broken or damaged, won't be accepted ^2 3.

Items you can't return

• Personalized products: definitively personalized items are non-returnable ², because they are permanently modified for you ³.
• Perfumes and beauty: for security and hygiene reasons, they can't be returned once the sealing cellophane or original packaging has been opened, damaged, altered or removed ².
• Items marked non-returnable: Prada can designate products as not eligible for return or refund, and says so on that product's web page ². Check the product page before you buy.

How to return a prada.com order by mail

1. Go to the Returns section of the website, or to My Account if you're registered, and enter your order number and the email used for the order ².
2. Fill in the online form with each item's details, the exact quantity and the reason for the return ². Guest orders can be returned the same way through the Returns section ².
3. Pack the item in its original packaging with all tags ³.
4. Attach the prepaid shipping label that came in your original package ³.
5. Drop the parcel at your nearest UPS location, or call 1-888-PICK-UPS to arrange a pickup ³.

Returns done this way are free ². If you ship with a different courier, the cost is yours and Prada doesn't guarantee against loss, damage or theft ².

Returning an online order to a Prada store

You can also bring a prada.com purchase to a Prada store ². Depending on the case, the store may give you an exchange, store credit or a refund ² – so it's the faster route if you want a different size right away.

Exchanges

Prada doesn't exchange online purchases directly. To swap something, return it under the normal terms and place a new order ³. Alternatively, contact Client Service: it will organize the return and help you place a Phone Order for the replacement ².

How and when you get your money back

• Inspection: after the package arrives, Prada checks the items before accepting the return; this may take up to 10 business days ².
• Refund method: eligible returns are refunded to the same credit card or other payment method used for the purchase ².
• Confirmation: you receive an email once the refund is authorized ². The return instructions estimate the whole process at approximately 5-10 business days ³.
• When it shows up: within one week for PayPal orders, or within one or two billing cycles for credit card orders, counted from Prada's email ².

Contacting Prada Client Service

Call 1-877-997-7232 (Monday to Saturday 9 am to 10 pm, Sunday 9 am to 8 pm, Eastern time) or email [email protected] ¹. If something is wrong with your order but you'd rather not return it, Client Service can help find another solution ². Prada also suggests contacting Client Service before sending a return if you have questions ².

Quick tips

• Start the return well within 30 days of delivery ¹.
• Never remove or cut a security tag or authenticity card until you're sure you're keeping the item ².
• Keep the original box and the prepaid label from your package ³.
• Leave fragrance and beauty items sealed until you've decided ².

More luxury returns: the Gucci return policy, the Prada store page and our returns policies hub.