Halara Return Policy: 30-⁠Day Window, Exclusions & Return Shipping

Halara sells online only, so every return starts in your account and goes back by mail. The rules are simple, but a few details catch people out: the clock starts at delivery, hygiene items are excluded, and the return label address is not the address on your original package. Here is what Halara's US return policy and Help Center say.

How long you have to return

You must submit a refund request within 30 days of receiving your package ¹. Once Halara approves the request, you get an additional 30 days to ship the items back ¹. Returns can't be processed after the return period has expired ².

What condition items must be in

• The items, and any free gifts that came with them, must be in original condition: unused, unwashed and with all original tags attached ².
• Swimwear, bodysuits and lingerie can be returned only if the hygiene liner is still intact ².

Items you can't return

For hygiene reasons Halara does not accept returns of ²:

• Underwear and bras
• Shapewear
• Socks
• Water shoes
• Hair accessories
• Hats
• Glasses
• Jewelry
• Masks
• Any item whose product page says return or exchange isn't supported

How to start a Halara return

1. Open My Orders and choose View all ¹.
2. Tap Return, then select the item or items ¹.
3. Pick a return reason, a return solution and a return method, then submit the request ¹.

Return labels and QR codes are only provided for eligible returns, and in the United States which one you get depends on your order details and shipping address ¹.

Packing and shipping your return

• Use the label address. Don't ship to the sender address printed on your original package; it is not the return address and can delay or block your refund ¹.
• Match your request. The items in the box must match your return request, and you must use the correct label or QR code ¹.
• Halara items only. Only include items bought from the Halara website or app; Halara isn't responsible for returning anything else you put in the box ¹.
• Packaging. Put items back in the original clear bag with the SKU and barcode, or use your own clean packaging if the original is damaged, missing or too small ¹.

Who pays for return shipping

Return shipping is the customer's cost unless the return is due to a quality issue ². Return shipping costs are non-refundable ².

When you get your refund

After the package reaches Halara's warehouse and passes inspection, the refund is issued to your original payment method within 5–7 business days ².

Returns outside the US

Halara says its return policy is generally the same worldwide, with minor regional differences ¹. This guide covers the US version.

Quick tips

• Start your request well before day 30 after delivery; the extra 30 days only begin once the request is approved ¹.
• Try clothing on with tags attached and keep the hygiene liner in swimwear until you're sure ².
• Double-check the product page before buying accessories, since items marked as non-returnable there can't come back ².

Browse more Halara policy guides or compare return policies at other stores.