Boscov's Return Policy: 90 Days, Packing Slip Rules & Exceptions

Boscov's keeps its basic promise simple: if you're not completely satisfied, return the item and Boscov's will replace it, exchange it or refund the price you paid ¹. The details matter, though, because furniture, bedding, jewelry and seasonal items each have their own windows. This guide is based on Boscov's own Help Center pages, which are written for boscovs.com orders. For more on the store, see the Boscov's store page.

The 90-day rule

Most merchandise bought on boscovs.com can be returned within 90 days of purchase ¹. Two things need to come back with it ¹:

• the original packing slip, included in your package
• all merchandising tags, still attached

You can ship the return to the address on your packing slip (it may differ from one shipment to the next) or take it to any Boscov's store ¹. The rest of this guide covers the exceptions to that 90-day rule.

How to return an item

By mail. Use any shipping provider and send the package to the Boscov's address printed on the bottom front of your packing slip ². Mark on the slip which items you're returning for credit and which you want exchanged for another size or color ². Boscov's recommends shipping it back the same way it was delivered, except for items that needed Boscov's Home Delivery ¹.

In a store. Bring the item and the packing slip to any Boscov's location, where you can return it or arrange an exchange ¹². Exchanges aren't available in store for online-exclusive items ¹.

Area rugs are handled differently: call Customer Service at 1-800-284-8155 first for a Return Merchandise Authorization Number and instructions ¹.

Refunds: how and when

• Same payment method. Refunds are issued in the same tender as the original purchase ¹.
• Gifts. If the purchase was charged to another cardholder's account, as often happens with a gift, the refund comes as a Merchandise Credit Card ¹.
• PayPal. Items shipped back to the address on the packing slip are refunded to your PayPal account; PayPal purchases returned to a store only qualify for an exchange or a Merchandise Credit card ¹.
• Timing. Allow up to 10 days from the date Boscov's receives your return for it to be processed ¹.
• Shipping. Shipping fees aren't refunded ¹.

Exchanges

The quickest route is usually not a true exchange. Boscov's recommends returning the item for credit to your original payment method and placing a new order ³. If you call for help placing that new order, Boscov's waives the shipping fee ³.

You can also write your exchange request on the packing slip when you mail the item back, but there's a catch: stock is spread across several fulfillment centers, so the one that receives your return may not have the replacement and will credit your account instead ³. Store exchanges are also possible, within the return policy ³.

Items you can't return

• Monogrammed merchandise. It can't be returned; damaged or defective monogrammed items go back to the vendor for replacement ¹.
• Some Online Only items. Some aren't returnable at all or can't be returned to stores; they are identified in the product description ¹.
• Bedding. Mattresses (other than Nectar Beds) and box springs are covered by the manufacturer's warranty rather than the return policy, and bedding is not returnable ¹.
• Gift cards. They aren't returnable or redeemable for cash, except where the law requires it ¹.
• Clearance and similar sales. The return guidelines don't apply to clearance merchandise, floor samples, "as-is" items or merchandise bought for commercial use ¹.
• Assembled Sauder furniture can't be returned ¹.

Misuse of merchandise voids all return and warranty policies ¹.

Return windows by category

For patio furniture, items with a manufacturer's defect can be exchanged or returned anytime with the original receipt and packaging, but weather damage isn't accepted unless a manufacturer's defect caused it ¹.

Mattresses: the 60-Day Comfort Guarantee

Bedding can't be returned (unopened Nectar Beds aside), but mattresses (not box springs or other foundations) get a 60-Day Comfort Guarantee ¹. Here's how it works ¹:

1. Sleep on the new mattress for at least 30 days ¹.
2. If you're not satisfied, call Boscov's Customer Service at 888-267-2687 by the 60th day after delivery.
3. You get a one-time exchange toward a new mattress of equal or greater value, and you must choose it within 14 days of the authorization date ¹.

Conditions: the original mattress must be free of tears, burns, soil marks and stains, and all tags, including the manufacturer's label, must be attached at pickup ¹. Expect a 15% handling fee based on the original mattress price and a mandatory delivery fee on the replacement; the original delivery fee isn't refunded, and you pay any price difference ¹.

Furniture and special orders

Furniture has a 7-day return window that starts on the delivery date, and non-defective returns authorized in that window are charged pick-up fees ¹. Special orders carry a 25% cancellation fee plus a pick-up fee, and fabric and leather treatment services aren't refundable ¹. Defects are handled through the manufacturer's warranty ¹.

Sauder furniture has its own rules: non-defective returns get a 25% cancellation fee and need a Return Authorization number from 1-800-284-8155, and you either arrange return shipping yourself or bring it to a store ¹. If you received the wrong Sauder item, the return is free ¹.

Damaged items and contacts

If a package arrives damaged, Boscov's offers a no-cost return ⁴. Take pictures of the damaged item and the shipping carton in case a claim has to be filed with the carrier ⁴.

Shopper Services is reachable at 1-800-284-8155, Monday through Saturday 9:00 AM to 8:00 PM EST and Sunday 10:00 AM to 7:00 PM EST ⁴, or by email at [email protected] ¹.

Quick tips

• Keep the packing slip from every boscovs.com order; the standard return relies on it ¹.
• Leave tags on until you're sure you're keeping an item ¹.
• Read the product description before buying Online Only items to see if they're returnable ¹.
• Need a different size? Return for credit and place a new order, and call so the shipping fee is waived ³.
• Mark mattress day 30 and day 60 on your calendar if you're unsure about a new bed ¹.
• Comparing stores? Browse our return policy guides or see the Macy's return policy.