Under Armour Return Policy: 60-⁠Day Window, Holiday Returns & Refunds

Under Armour gives you a fairly standard window to change your mind, but its condition rules are strict and the refund you get depends on where you bought the gear and how you paid. This guide walks through the policy using Under Armour's own help center wording. For other retailers' rules, browse our return policy guides.

Under Armour returns at a glance

The policy covers gear bought directly from Under Armour, in a store or online, in the United States and Canada ¹. It doesn't cover gear bought from other retailers or Under Armour products bought outside the US and Canada ¹.

What condition your gear has to be in

Under Armour lists the following requirements for every return ¹:

• Gear can't be worn, used, washed, altered or opened.
• All original tags must still be attached.
• Footwear must come back with its original shoe box, in its original condition.
• Gear bought in a store must be returned in the country where you bought it – for example, a US store purchase can't be returned in Canada.

The policy also says gear can't be returned for personal reasons unrelated to product performance or satisfaction ¹. In short, try items on indoors and keep the tags and box until you're sure.

Holiday returns

Under Armour says it typically extends its holiday return policy from 60 to 90 days for all orders placed between November 1 and December 31 ¹. Because the help page frames this as what usually happens rather than a dated promise, confirm the deadline for your order in your Order History before you count on the extra time.

Refund timing can also stretch during peak periods such as December and January ¹.

How to return an online order

1. Start the return in Order History under My Account, or at ua.com/returnlabel, within 60 days of purchasing your order ¹.
2. Pick a drop-off option. US shoppers choose between a nearby Happy Returns Bar and a UPS drop-off location; with Happy Returns, the item doesn't need to be packaged ¹.
3. Get your label or code. You can print a UPS return label or use a QR code that the representative scans to complete the label for you ¹.
4. Drop it off and ask for a receipt when you hand over the item ¹.

If you're returning items from different orders, each order needs its own return label and package; items from the same order can share one package and label ¹.

Returning gear in a store

You can return or exchange online purchases at any Under Armour Brand House or Factory House; bring your original sales receipt or gift receipt and the credit card you paid with ¹. Which store takes what matters:

• Brand House stores take Brand House and online (Ecomm) purchases, but not Factory House purchases ¹.
• Factory House stores take Brand House, online and Factory House purchases, with proof of purchase ¹.

Bring a valid photo ID and your original form of payment ¹. Under Armour also reserves the right to limit the number of returns you can make, even with receipts ¹.

Returning without a receipt

Proof of purchase is part of the policy ¹, but a return without it isn't automatically refused. If you don't have the original UA proof of purchase and the return is accepted, it's valued at the item's last known selling price and refunded as a UA Gift Card ¹. If you shopped online, your order number in Order History is the easiest proof to find.

How refunds work and how long they take

Timing. With Happy Returns, your refund is generated once the gear is processed at the Happy Returns Bar and appears on your original payment method within 3-5 business days ¹. With UPS, the refund starts after Under Armour's warehouse receives and processes your gear ¹, and Under Armour asks you to allow up to 14 business days for it to post ¹.

Refund method by payment type ¹:

A few details to know:

• Refunds to a UA Gift Card are emailed after the warehouse processes your return; allow up to 14 business days ¹.
• For Apple Pay or Klarna returns in a store, have the last 4 digits of the linked card ready, since most digital payments are masked ¹.
• With Klarna, you remain responsible for any balance you owe Klarna ¹.
• If you split payment across several methods, each one is refunded according to the chart ¹.
• Brand House and Factory House purchases returned by mail are refunded as a UA e-gift card sent by email ¹.

Exchanging for a different size or color

Under Armour offers size and color exchanges through UA.com within 60 days of purchase ¹. Go to ua.com/returnlabel, enter where you bought the item, your full order number and the email on the order, choose "Exchange Items," then pick the new size or color ¹. An exchange dropped at a Happy Returns Bar starts processing as soon as you drop off your gear ¹.

One catch: if there's no Happy Returns location near you and you paid with a gift card, Apple Pay, PayPal or Klarna, you'll need to return the item for a refund and place a new order ¹.

In a store, the same Brand House and Factory House rules apply. If the store doesn't have the item you want, it can process a return for the original price toward new gear, back to your original payment, or as a UA Gift Card ¹.

What happens if a return doesn't qualify

Gear sent back that falls outside the policy and isn't accepted is donated or discarded, and Under Armour says it can't send gear back once its warehouse has received it ¹. Refunds aren't granted for returns outside the policy ¹. That makes it worth checking the condition rules before you ship anything.

Quick tips

• Keep tags on and shoes in their original box until you're sure they fit ¹.
• Use a separate label and package for each order you're returning ¹.
• Ask for a drop-off receipt at the Happy Returns Bar or UPS location ¹.
• Factory House purchases go back to a Factory House, not a Brand House ¹.
• Need help? Under Armour Customer Service is at 1-888-727-6687 ¹. See the Under Armour store page for more.