Buck Mason Return Policy: 365-⁠Day Returns, Mail Fee & Final Sale Items

Buck Mason gives you a full year to send things back, which is longer than most clothing brands. The details that matter are condition, whether you return in a store or by mail, and a short list of final sale exceptions. Everything below comes from Buck Mason's own FAQ and returns page.

The 365-day return window

Buck Mason accepts returns for a full refund within 365 days of purchase ¹. Every returned item must be unworn, unwashed and undamaged, with the original tags intact ¹. The returns page puts it as products being "as good as new" with tags on ².

Shoes have a stricter test: Buck Mason won't accept shoes that show signs of wear or damage ¹.

Store returns vs mail returns

The returns portal says any applicable mail return fee is shown before you submit, so confirm the amount there ².

Exchanges

To exchange by mail, fill out the exchange columns on your packing slip and Buck Mason sends a replacement with no return fee ¹. Once your package is received, exchanges are processed and shipped within 2-4 days, and you get an email with new tracking information when the item ships ¹.

Final sale items and exclusions

These can't go back under the standard policy:

• Items bought at a Buck Mason outlet location ¹
• Altered items ¹
• Vintage items ¹
• Vintage timepieces, which follow the purchase agreement given at the time of sale ¹

Purchases made at Buck Mason locations inside Bloomingdale's must be returned or exchanged through Bloomingdale's stores, because Buck Mason stores can't process them ¹. Gift cards are non-refundable ¹, and final sale items are not eligible for price adjustments ¹.

Damaged or wrong items

If an order arrives damaged or you got the wrong item, text Buck Mason at 888-988-5560 and it will fix the problem free of charge ¹.

International and military addresses

For international returns and APO, FPO and PR addresses, you pay all return shipping. To start an international return, email [email protected] ¹.

Afterpay purchases

Afterpay orders follow the standard return process. The refund goes from Buck Mason to Afterpay and then to you, and Buck Mason can't refund these orders as cash or store credit ¹.

How to start a return

1. Check the item is unworn, unwashed and undamaged with tags on ¹.
2. For a free return or exchange, bring it to any Buck Mason store ².
3. To return by mail, start from the Returns + Exchanges page; the fee is shown before you submit ².
4. Questions: text or call 888-988-5560 or email [email protected] ¹.

Quick tips

• If there's a store near you, return there and skip the mail fee ¹.
• Unsure about size? An exchange by mail has no return fee, while a refund by mail does ¹. From an APO, FPO or PR address, you still pay the return shipping ¹.

Related: all return policies · Buck Mason store page