Jos. A. Bank Return Policy: 90 Days, Free Returns & Store Exchanges

Jos. A. Bank gives you 90 days and free returns ¹. The main things that change your answer are where you bought (store or josbank.com), whether the item was altered, and whether you're past 90 days. Here's what the company's own customer service pages say. Store details are on the Jos. A. Bank page.

How long do you have to return items to Jos. A. Bank?

You can return or exchange within 90 days from the original date of purchase, and returns and exchanges are free ¹. Some exclusions apply ¹. The same 90 days covers buy-online, pick-up-in-store orders, which can be returned at any Jos. A. Bank store ².

Returns after 90 days

Past the 90-day mark, a return has to be processed in a store, is subject to the manager's discretion and can only get in-store credit ². Don't count on it; treat it as a courtesy, not a right.

What you need to bring

• Receipt or online order number for every return and exchange ¹. Bank Account Rewards members don't need a receipt if the transaction number is on file ¹.
• Your name, address and phone number – all refunds require them ¹.

What can't be returned

• Items that aren't in new and unworn condition ¹
• Final sale items ¹
• Altered items, such as hemmed pants ¹
• Monogrammed items and face masks ²
• Custom orders follow separate terms provided when you order ¹

Special sales can carry other restrictions, so check the promotion's terms or ask a store manager ¹.

How to return store purchases vs online orders

Bought in a store: return it at any Jos. A. Bank location ¹. Store orders can't be returned by mail ². To find a store, use the store locator or call 1-800-285-2265 ¹.

Bought online: you can return in a store or by mail ¹. For mail returns, start the return online and either scan a QR code at FedEx with no printer needed, or download a prepaid label, then drop the package at FedEx ¹. Return shipping to the Return Center is free ¹.

If your usual store has closed, you can return or exchange at any other Jos. A. Bank store; in some cases that may be a Men's Wearhouse store ².

Exchanges

Exchanges, for online and in-store orders alike, happen only in Jos. A. Bank stores ¹. If you'd rather mail your return, send it back and place a new order online ¹.

Refunds: method and timing

Refunds go to your original form of payment, and credit card purchases are refunded to the same card ¹. For debit cards, Jos. A. Bank makes best efforts to refund the original card ².

Cash refunds over $50, and debit card refunds that can't go back to the card, are paid by corporate check; a check is also used if a register doesn't have funds for a refund under $50 ¹. Corporate checks are issued within 10 business days ¹, though the FAQ warns that, counting mailing, a check can take up to 26 business days and may be slower around holidays ².

Discounts, rewards and partial returns

When you return something, you forfeit any discount that was applied to it at purchase, and the return policy applies to the rest of the order ². Refunds are reduced by the pro rata amount of any Bank Account Rewards certificates or other savings promotions used on the returned item ¹. Rewards points are deducted for returns ².

Quick tips

• Don't get pants hemmed until you're sure about the fit: altered items can't be returned ¹.
• Return in-store purchases in person; they can't go back by mail ².
• Need a different size? Go to a store, since that's the only place exchanges happen ¹.
• Keep your receipt or order number, or join Bank Account Rewards so the transaction is on file ¹.
• Browse more returns guides for other stores.