Swarovski Return Policy: 14 Days, Store Returns & Non-Returnable Items

Swarovski's return window is short, so timing matters more here than at most retailers. The rules also change depending on whether you bought online or in a Swarovski store, and on what you bought: engraved pieces, made-to-order items and Swarovski Created Diamonds follow their own terms. Here is the US policy in plain English, with each rule tied to Swarovski's own pages.

Swarovski return windows at a glance

Swarovski did not list a holiday return extension on the US pages we checked, so plan around the 14-day window even for gifts ¹.

What condition the item must be in

To qualify for a return:

• The item must be new and unused, and Swarovski can refuse a return that shows signs of wear ¹.
• Everything must come back with all original packaging materials and tags ¹.
• For Swarovski Created Diamonds, the IGI certificate must be returned too ¹.
• Items bought as part of a set or a promotional offer must be returned under that promotion's terms ¹.

Items you can't return

Swarovski lists these as non-returnable: personalized, adjusted-to-fit, customized, engraved and made-to-order products; gift cards; face masks; perishable goods; and products purchased in a different country ¹. Its terms add that Made to Order products can't be cancelled or returned for a change of mind ², and that engraved Design Your Own Ring products can't be returned at all ².

Swarovski also has no international exchange or refund policy, so a piece bought abroad can't be exchanged or refunded in the US ¹.

How to return a swarovski.com order by mail

1. Go to returns.swarovski.com to register the return and get a return label or QR code ¹.
2. Enter your online order number and email address and follow the prompts ¹.
3. Pack the items in the original carton with the original packaging ¹.
4. Send the parcel the way your chosen return carrier instructs, and keep the proof of return and the tracking details ¹.

Mailing a return may cost you a return shipping fee; Swarovski points to a store return as the way to avoid it ¹. The fee amount isn't stated on the pages we checked.

Returning in a Swarovski store

Online purchases can be returned at selected Swarovski stores, but not at concessions, so check that your store offers the "Return in store" service first ¹. Bring your Swarovski.com proof of purchase and come within 14 days after delivery or collection; a store return of an online order is for a refund only ¹. The store gives you a proof-of-return receipt ¹.

Store purchases must go back to a Swarovski store within 14 days after purchase with proof of purchase, and they can't be returned through the online store ¹².

Refunds: how and when

Refunds go to the original means of payment and cover everything you paid except shipping costs, if any ². If you paid entirely with a Swarovski gift card, the refund can only come back as a gift card; with a split payment, your other payment method is refunded first and the rest goes to the gift card ².

Swarovski's own FAQ gives two different timelines for mailed returns, so expect the longer one:

• One answer says to allow approximately 14 working days after Swarovski receives your return, and then up to 10 working days for the refund to show on your account ¹.
• Another says returns are processed within 10 business days after the item reaches the warehouse, and refunds may take 5–10 business days to appear, depending on your payment provider ¹.

Store returns are processed the same day, but the refund may still take 5–10 business days to appear ¹.

Exchanges

Swarovski doesn't exchange online purchases sent back by mail. Mailed returns are refunded to the original payment method, and you place a new order for the product you want ¹. For a simple size exchange of the same product, visit a Swarovski store (not a concession), subject to availability ¹.

If you bought the item in a Swarovski store, the store can exchange it for a different size, color or another product, again subject to availability ¹.

Gifts and lost receipts

• Gift shipped directly from an online order: use the online return process; the refund goes to the card holder who paid ¹. A size exchange of the same product can also be done in a store ¹.
• Gift bought in a store: bring it to a Swarovski store with the gift receipt and choose another piece of the same price or higher, or take a gift card ¹.
• No receipt: a date-stamped authenticity card, a bank or credit card statement, or a credit card slip can serve as proof of purchase ¹. In that case Swarovski offers to help you choose another product of the same price or higher, provided the item meets the returns policy ¹.

Sale items, bundles and sets

Sale items are covered by the normal returns policy ¹. Discounts that depend on what's in the order are another story. If you return part of a bundle or a multi-buy deal and the rest no longer qualifies, the remaining items go back to their original price and your bill is updated ¹. Swarovski's example: a 10% discount with a $100 minimum purchase is removed if your return brings the order below $100 ².

Products that come in a single box as a set have to be returned as a whole set, not piece by piece ².

Swarovski Created Diamonds and custom rings

The Swarovski Created Diamonds FAQ contradicts itself. Its policy section says you have up to 30 days after receipt ³, but its step-by-step section says online orders can be returned up to 7 days after receipt and store purchases within 7 days of purchase ³. Until Swarovski fixes the wording, aim for the 7-day deadline to be safe, and send the IGI certificate back with the piece ¹.

For custom rings, the same FAQ says you can return or exchange the ring within 30 days of receipt unless it has been engraved, that the return is free for rings that aren't engraved, and that custom rings can't be returned or exchanged in a store ³. Swarovski's Terms & Conditions word it differently for Design Your Own Ring products: engraved ones can't be cancelled or returned, and unengraved ones follow the standard return policy ². If you're past 14 days, confirm with Swarovski before you ship ¹.

Can you cancel a Swarovski order instead?

Generally no. Swarovski says online orders can't be cancelled, except Design Your Own Ring orders that aren't engraved and haven't shipped ². You can either return the item under the normal policy or refuse the parcel when it arrives; once it reaches Swarovski's warehouse you get a full refund to the original payment method at no extra charge ². A Click & Collect order that isn't picked up within seven business days of the confirmation email is treated as unwanted and returned ².

Quick tips

• Start the return as soon as you know you don't want the item; the standard window is only 14 days ¹.
• Keep every box, pouch and tag, and the IGI certificate for Created Diamonds ¹.
• Use a store return for online orders when possible to avoid the return shipping fee, but confirm the store offers "Return in store" ¹.
• Customer relations is available Monday to Sunday, 8am to 1am EST, including holidays ².

Related: all Swarovski guides on the Swarovski store page, and more retailers in our return policy hub.