Total Wine & More Return Policy: How Returns Work & State Alcohol Limits
By ReturnClerk · Verified Oct 31, 2026 against 2 official sources · next review Dec 15, 2026 · Report a change
Quick answer
Total Wine & More asks you to take in-store purchases back to the store and to call Customer Service at (855) 328-9463 to return an online order 12. State law limits alcohol returns in several states: California and Georgia accept them only if the product is spoiled, unfit for consumption or bought in error, and Kansas only within 24 hours if the product is damaged or defective from the supplier 2. Lost shipments must be reported within 60 days of the shipping confirmation email 1.
- Online order returns
- Call Customer Service at (855) 328-94631
- Store purchases
- Return to the store for processing2
- California and Georgia
- Only spoiled, unfit or purchased-in-error alcohol2
- Kansas
- 24 hours, only if damaged or defective from the supplier2
- Lost shipments
- 60 days from the shipping confirmation email to report1
- Concierge orders
- (855) 841-2752 or [email protected]2
On this page
Returning alcohol isn't like returning a sweater. At Total Wine & More, the first question is often not "how many days do I have?" but "does my state allow this return at all?" This guide covers what Total Wine's own terms and Concierge pages say.
How Total Wine returns work
Where you bought the item decides where the return goes:
- Bought in a store: take it back to the store for return processing 2.
- Ordered online: contact Customer Service at (855) 328-9463; Total Wine says to call for a return for any reason 1.
- Bought through Concierge: email [email protected] or call (855) 841-2752 2. Concierge sales lines are open Monday to Friday, 9am to 5pm EST 2.
The official pages we could review do not list a general return window in days, so ask your store or Customer Service before you assume an item is still returnable.
State laws that limit alcohol returns
Total Wine warns that some states prohibit returns except where the product is spoiled or otherwise unfit for consumption 1. Its Concierge returns page spells out the state rules it follows:
| State | When alcohol can be returned |
|---|---|
| California and Georgia | Only if spoiled, otherwise unfit for consumption, or purchased in error 2 |
| Wisconsin | Only if spoiled or otherwise unfit for consumption 2 |
| Michigan | Only if demonstrably spoiled or contaminated, or the container is damaged so the contents are unsanitary or unfit; then a cash refund or exchange 2 |
| Kansas | Only within 24 hours of purchase, and only if damaged or defective from the supplier 2 |
If you live in one of these states, a bottle that simply wasn't to your taste generally can't come back. Michigan shoppers with a qualifying spoiled or damaged bottle can choose a cash refund or an exchange 2.
Kansas: the 24-hour rule
Kansas is the strictest state on the list. Alcohol returns are accepted only within 24 hours of the original purchase date, and only if the product is damaged or defective from the supplier 2. Check bottles before you leave the store or as soon as you get home.
Lost or missing shipments
If a shipped order never arrives, Total Wine must receive your notice of the lost items within 60 days from receipt of the shipping confirmation email 1. Keep that email so you know your deadline.
Pickup orders you don't collect
Online pickup orders that aren't picked up within 14 days of being placed can be canceled. Total Wine will first try to contact you, then may cancel the order, return the products to stock and credit the card you used 1.
How refunds and credits are issued
When a charged order is canceled, Total Wine credits the full charge back to your credit card, and your bank's own policies decide when it appears on your account 1. For returns, ask the store or Customer Service how your refund will be issued, since the reviewed pages don't describe it in detail.
Quick tips
- Inspect bottles, corks and seals soon after buying, especially in states that only accept spoiled or damaged product 2.
- In Kansas, report a damaged or defective bottle within 24 hours 2.
- Save your shipping confirmation email for the 60-day lost-package deadline 1.
- Pick up online orders within 14 days to avoid cancellation 1.
Frequently asked questions
Can I return an unopened bottle of wine to Total Wine?
It depends on your state. Total Wine notes that some states prohibit returns except where the product is spoiled or otherwise unfit for consumption 1. In California and Georgia, for example, alcohol returns are accepted only if the product is spoiled, unfit for consumption or bought in error 2. For other states, ask your store.
How do I return a Total Wine online order?
What if my Total Wine shipment never arrived?
Report it within 60 days from receiving the shipping confirmation email 1.
Sources
- 1Terms & Conditions – ReturnsTotal Wine & More, text captured Oct 31, 2026
- 2Concierge – ReturnsTotal Wine & More, text captured Oct 31, 2026
Verified Oct 31, 2026 against 2 official sources. Next review Dec 15, 2026.
ReturnClerk is not affiliated with Total Wine & More. Policies change and individual stores may apply them differently, so confirm with the retailer before you act. Spotted something out of date? Tell us or read how we verify.