GNC Return Policy: 30 Days, Opened Products OK & No-Receipt Rules

GNC's 30-day satisfaction guarantee is unusually friendly for supplements: you can bring back a product you have already opened and tried. The details that change your outcome are whether you have proof of purchase, whether the item is a GNC brand, and how you paid. Here is how it works, based on GNC's own return pages ¹.

How long you have to return to GNC

You can return an item within 30 days from the order date for a full refund of the purchase price, minus shipping or other charges ¹. Items sent back after 30 days are not refunded ¹. If a problem comes up after the window closes, GNC asks you to contact its customer service team, but it makes no promise of a refund ¹.

If you bought online and return in a store, the GNC.com returns page counts the 30 days from delivery or pickup, and you can use any GNC store in the U.S. ¹. The store-return page counts from the date of your GNC.com order or store payment ², so returning early is the safest plan.

Opened and used products

This is the part of the policy most people ask about. GNC says you can still return a product after eating part of a protein bar or using a few scoops of a pre-workout powder, as long as all paperwork and accessories are included ³. The item should be in good condition and in its original box whenever possible ¹.

Returning with proof of purchase

GNC accepts several kinds of proof: a receipt, the order confirmation page, the order details page, order emails or your MYGNC Rewards transaction history ¹. With any of these, the refund goes back to the form of payment you used, but shipping charges on delivered orders are not refunded ¹.

Returning without a receipt

Without proof of purchase, the brand decides what happens:

• GNC-brand items: an exchange for any GNC-brand product, based on the lowest sale price within the last 60 days, with a valid photo ID ¹.
• Gift card instead of an exchange: if you return a GNC product without a receipt and don't want an exchange, the store issues a GNC Gift Card for the same value ².
• Non-GNC brands: no exchange or refund without proof of purchase ¹.

When you exchange, the new product should be the same retail price; if it costs more, you pay the difference ².

Returning in a GNC store

A store must process your refund or exchange even if you bought the product at a different GNC store ². Bill Me Later® purchases are the exception: they cannot be returned to a local store ². PayPal orders can be returned in store with valid order information or mailed to the distribution center on the packing slip ¹.

Returning a GNC.com order by mail

1. Check your packing slip or shipping package for the return address. Online-exclusive items go back to the address on the package, which varies by product ¹.
2. Otherwise, mail it to GNC, 5215 Albert S White Blvd, Whitestown, IN 46075, Attn: Return Department ¹.
3. Include your proof of purchase and reuse the original packaging if you can ¹.

You pay the postage unless the product arrived damaged or defective ¹. If GNC mis-shipped your order, it refunds the shipping charge when you take a credit refund, but not on an exchange ¹. Items received within 30 days get a full refund to the original form of payment ¹.

How you get your money back

The refund method follows how you paid ²:

• Cash: cash refund within 30 days with a valid sales receipt and photo ID ².
• Credit card: credit to the original card within 30 days with a receipt or packing slip; no cash ². If that card was lost, stolen or closed, you need a letter on letterhead from the card company ².
• Debit card: cash refund within 30 days with a receipt, or a credit to the card if the store lacks enough cash ².
• Check: cash refund ten business days after your purchase, with a receipt ².
• GNC Gift Card: refunded to another GNC Gift Card ².
• Klarna: on a full refund, completed payments are refunded and remaining payments are canceled ¹.

For mail returns, GNC processes returns within 3-5 business days after they reach the warehouse, and the credit then shows on your statement within 3-10 business days ¹. The returns page also says to allow up to 14 days for processing ¹.

What GNC won't take back

GNC's return exclusions are GNC Gift Cards, the GNC PRO Access Membership, GNC Health, and GNC products sold by unauthorized sellers ¹. GNC Memberships in general are non-refundable ².

Buy One Get One items can be returned, but the refund for each item is proportionally reduced by the deal discount ¹.

GNC products bought on Amazon or from other retailers

For GNC products bought from Amazon or another authorized GNC retailer, call Customer Service at 1-877-GNC-4700 within 30 days of purchase ¹. Have the store and purchase date ready; if approved, you mail the product, proof of purchase and your return approval confirmation number, at your own postage cost unless the item was damaged or defective ¹.

Damaged or defective orders

If a GNC.com order arrives damaged or defective, call 1-877-GNC-4700 with your order number, and GNC will try to replace the item ¹.

Quick tips

• Keep the order email or check your MYGNC Rewards history; both count as proof of purchase ¹.
• Return non-GNC brands with proof of purchase, since they can't come back without it ¹.
• Bring a photo ID to the store, especially for no-receipt exchanges ¹.
• Want a different product rather than money? An exchange of GNC-brand items works with or without a receipt within 30 days ².

See all our GNC policy guides or compare return policies at other stores.