Swarovski policies

Specialty retail

Austrian crystal and jewelry brand selling jewelry, watches, crystal figurines, home décor and Swarovski Created Diamonds through swarovski.com and Swarovski stores in the US.

Return & exchange policies

Swarovski Return Policy: 14 Days, Store Returns & Non-Returnable ItemsSwarovski gives you 14 days to return new, unused items in original packaging. Online vs. store returns, refund timing, exchanges and Created Diamonds rules.