Reformation Return Policy: 30 Days, $8 Fee & Final Sale Rules

Reformation's return policy is simple on the surface (30 days) but has a fee and a long list of condition rules that can trip you up. This guide covers US returns of online and in-store purchases, based on Reformation's own Help Center. For more Reformation guides, see the Reformation store page ¹.

How long you have to return

• Online orders: you have 30 days after the delivery date ¹. Your return must be dropped off and scanned by the carrier, or returned to a store, within that time; returns aren't accepted after 30 days ¹.
• In-store purchases: you have 30 days from the purchase date to return items to a store ¹.

If your order arrived in more than one shipment, each shipment gets its own return window based on its delivery date ¹.

The $8 return fee and how to avoid it

A return shipping fee applies to returned orders, with one fee per order ¹. In the United States, it's $8.00 ¹.

You won't pay the fee for ¹:

• In-store returns
• Instant RefCredit refunds
• Exchanges
• Friends with Benefits loyalty program members who keep at least one item from their order

Return shipping fees, duties and taxes you've paid are nonrefundable ¹.

Condition rules

Reformation accepts items in new condition with original tags attached for a refund ¹. Beyond that:

• Returns in unsellable condition, including deodorant stains, pet hair, missing tags and odor or fragrance, can be rejected when processed ¹.
• Shoe returns aren't accepted if the shoe box shows significant damage or isn't in its original condition ¹.
• Swimwear must come back with sanitary tags attached ¹.
• If a garment, handbag or piece of jewelry arrived in a garment bag or dust bag, it must be returned inside that bag to qualify for a refund ¹.

Returns that don't meet the policy may be charged return shipping ¹. Reformation also monitors returns for misuse or abuse and reserves the right to refuse service ¹.

What's final sale

These items are final sale and can't be returned or exchanged, online or in store ¹:

• Apothecary
• Lingerie
• Hosiery
• Vintage
• Digital products
• Items marked "Final Sale"

Returning by mail

You can return online orders by mail within 30 days of receiving them ¹. When you drop off your package, Reformation recommends getting a drop-off receipt as proof of return, in case the carrier doesn't scan it into tracking properly ¹.

Shopping from a US military base or a US territory? You'll need to use your own courier for returns, at your own cost ¹.

Returning to a Reformation store

Online orders can be returned in a store ². Have your order number or the email address you ordered with ready, bring the items in, and you'll get a confirmation email once the return is processed ². The store must be in the same country where you ordered, and the return must happen within 30 days after delivery ². There's no return shipping fee for in-store returns ².

In-store purchases go back to a store within the same country of purchase, within 30 days from the purchase date ¹.

How refunds work

Refunds are credited to the original form of payment used for the purchase ¹. After Reformation processes your return, allow an additional 5-10 business days for your bank to post the refund ².

Quick tips

• Returning near a store? Do it in person and skip the $8.00 fee ¹².
• Keep the tags, the dust bag and the shoe box until you're sure ¹.
• Get a drop-off receipt when you mail a return ¹.
• Watch split shipments: each one has its own 30-day clock ¹.
• See how other retailers handle returns in our returns guides.