Skechers Return Policy: 45 or 90 Days, Unworn Shoes Only

Skechers' return rules hinge on two things: whether you checked out as a guest or as a Skechers Plus member, and whether the shoes have been worn. This guide covers returns of Skechers.com orders by mail and in store, with each rule tied to Skechers' own help center.

How long you have to return Skechers

The clock starts at shipment, not delivery. Being a Skechers Plus member doubles your time, so it can be worth signing in before you order.

Condition: only unworn items

Only unworn items are eligible for refunds ¹, and they should go back in their original packaging ¹. Skechers will not honor a refund if a product comes back outside the return period, or if it's worn, damaged or not in its original packaging ¹. Keep the box until you are sure the shoes fit.

How to return a Skechers order by mail

1. Find your order. Skechers Plus members log in and open their purchase history; guest shoppers use the Orders and Returns page ¹.
2. Pick a label option. With a QR code, show it at a UPS service center and UPS prints the label for you ¹. Or choose "Print My Label" and attach it to the package ¹.
3. Pack and ship the unworn items in their original packaging ¹.

Free return postage applies only to orders within the return period ¹. QR code and prepaid labels aren't available for APO/FPO locations or US territories ¹.

Returning an online order to a Skechers store

You can return unworn items from an online order at any Skechers store in the US, excluding Guam ¹. Need a receipt? Download it from your account or the Orders and Returns page ¹. In-store pickup orders can also go back to any Skechers store ¹.

One catch: orders paid with Cash App Afterpay or Klarna get an exchange or merchandise credit when returned to a store. To get money back to your original form of payment, return those orders by mail ¹.

Refunds and timing

Skechers emails a confirmation once your return is processed; allow 10 business days after it receives the return ¹.

• Initial shipping costs are non-refundable ¹.
• If Skechers can't refund your original form of payment, it issues an e-gift card by email ¹.

What can't be returned

Pre-order items are final sale and can't be returned or exchanged ¹. Skechers' policy also notes that it accepts returns only for purchases made on Skechers.com ¹, so check with the retailer if you bought Skechers somewhere else.

Quick tips

• Join Skechers Plus before ordering for a 90-day window instead of 45 ¹.
• Count from the shipment date, not the day the box arrived ¹.
• Paid with Afterpay or Klarna and want cash back? Mail the return ¹.
• Skip pre-orders if you're unsure about size – they're final sale ¹.

See all Skechers policies or compare return policies at other stores.