Ariat Return Policy: Free 90-⁠Day Returns & 120 Days for Holiday Orders

Ariat's return policy is one of the more generous ones for boots and western wear, as long as you bought directly from ariat.com. This guide covers how long you have, what qualifies and how refunds work, based on Ariat's Help Center.

How long do you have to return an Ariat order?

You can return most items bought on ariat.com for free within 90 days of purchase ¹. This applies to U.S. orders only ².

Holiday returns: 120 days

Ariat gives holiday shoppers extra time: place an order between 11/1 and 12/31 and you get 120 days to make a return ². That makes ariat.com a safer choice for boots bought as gifts.

What can be returned

• Products should be unworn and still have their tags and original packaging ¹.
• Products marked final sale are not eligible for returns ¹.
• Shipping charges can't be refunded ¹.

Because boots often need to be tried on, test them indoors on a clean surface so they stay unworn.

How to return an ariat.com order

1. Enter your email address and order number on the returns page ¹.
2. Ariat sends a Return Initiated email with a prepaid shipping label and a packing slip to print ¹.
3. Put the packing slip and items in a box, tape the label to the outside and drop it off at the carrier listed on the label ¹.
4. Track your return through the link in the Return Initiated email ¹.

Returning items from more than one order? Ship each return separately with its own packing list and label; Ariat can't process multiple returns shipped in a single box ¹. Any non-Ariat products you include will be returned to sender ¹.

How and when you get your refund

Refunds go back to your original form of payment. Ariat's returns page says that happens within about 14 business days ¹, and once you get the Return Confirmation email it may take up to 14 business days for the refund to show on your statement ¹. The Help Center FAQ gives a shorter estimate: allow 5-7 business days from receipt at the warehouse for the credit to be processed ². Processing can be delayed by slow shipments or a holiday surge ¹.

If you paid with an Ariat gift card, Ariat emails a new gift card for the refund amount to the address on the order ¹. For Afterpay purchases, return the item by mail as usual; Afterpay is notified and handles the refund, so don't send the item to Afterpay ².

Exchanges

Ariat doesn't process direct exchanges. Instead, return the item and re-order in two separate transactions ². If you want a different size, placing the new order right away helps you avoid missing out on stock.

Changed your mind right after ordering?

There is a 30-minute window to cancel an order after you place it ². After that, the order ships and you'll need to use the return process.

Bought Ariat somewhere else?

If you bought from an authorized retailer, follow that retailer's return policy ¹. Ariat's free 90-day returns cover ariat.com purchases.

Quick tips

• Note your purchase date: the 90-day clock starts at purchase, not delivery ¹.
• Holiday orders between 11/1 and 12/31 get 120 days ².
• Keep the tags and box until you're sure the boots fit ¹.
• Need help? Ariat's Help Center phone number is +1-877-702-7428 ¹.