Reebok Return Policy: 30 Days Online, 60 in Store & the $5 Refund Fee
By ReturnClerk · Verified Oct 31, 2026 against 1 official source · next review Dec 15, 2026 · Report a change
Quick answer
30days
from delivery for unworn items
Unworn items bought on Reebok.com can be returned or exchanged within 30 days of delivery, and Reebok gives you a prepaid label and packing slip when you start 1. Store credit and shoe exchanges are free, but refunds to your original payment method carry a $5 handling fee and original shipping is never refunded 1. Purchases from a Reebok store get 60 days from purchase and must go back to a Reebok store 1.
On this page
Reebok's return policy is simple on the deadline but has a few choices that change how much money you get back. This guide is for anyone holding a Reebok.com order or a Reebok store purchase that didn't work out. Every rule below is linked to Reebok's own Returns & Exchanges page.
Reebok return windows at a glance
| Where you bought it | Return window |
|---|---|
| Reebok.com | 30 days from delivery for unworn items 1 |
| Reebok retail store | 60 days from purchase, to any Reebok store 1 |
| Department store, reseller or marketplace | That seller's own policy 1 |
| International Reebok site | That region's returns page 1 |
For online orders the clock starts at delivery, not the order date 1. Store purchases can't be returned through the online portal 1.
What condition the item must be in
Reebok accepts a return when the item is 1:
- Unworn, unwashed and unaltered
- Still wearing all original tags
- In its original packaging, with the shoe box for footwear
- Within 30 days of your delivery date and bought on Reebok.com 1
Final sale items can't be returned or exchanged for a refund or store credit 1. Anything that arrives without meeting these conditions may be declined and returned to you 1.
Your refund options and what they cost
You choose how to be refunded when you start the return 1:
| Option | Cost | How it works |
|---|---|---|
| Store credit | Free | Refunded as a Reebok Gift Card 1 |
| Footwear exchange | Free | Swap shoes for a different size or color 1 |
| Original payment | $5 handling fee | Back to your card or payment method after Reebok receives and inspects the item 1 |
| Instant Refund | $5 plus a small Reshop fee | Money back before you ship 1 |
Original shipping charges are not refunded on any option 1. The returns portal shows any applicable fees and your estimated refund before you confirm 1.
How Instant Refund works
Instant Refund sends money to your original payment method right away, before you ship the item 1. It's funded by Reebok's partner Reshop 1. The catch is a second deadline: you have 7 days to get the package to the carrier 1. Reshop emails you before that runs out, and you can extend it once; if you still miss it, the refund reverses 1. Every other refund option runs only on the 30-day window 1.
If you already know you can't ship within 7 days and you've used your extension, pick a standard option instead 1.
Exchanges are for shoes only
Reebok exchanges only footwear 1. For clothing and accessories, return the item for a refund or store credit and place a new order for the size you want 1.
How to return a Reebok.com order
- Start your return on Reebok's Returns & Exchanges page with your order number and the ZIP code it shipped to 1.
- Choose your refund option, then print the prepaid label and packing slip you receive right away 1.
- Put the packing slip in the box – returns without one take noticeably longer 1. Lost it? Reprint it from the returns portal with your order number 1.
- Drop the package off before your return request expires: requests stay open for 28 days, and the label stops working when the request expires 1. If that happens, start a new return from your Return Status page to get a fresh label 1.
The Return Status link in your confirmation email also lets you reprint the label, track the return, or cancel and start over 1.
How long the refund takes
Counting from the day your package starts moving with the carrier, most refunds are issued within about five days, including transit and inspection; holiday and peak periods run longer 1. Card refunds then take 3–5 business days to post, while gift cards and store credit arrive by email the same day 1. End to end, most returns take about nine days from start to refund 1.
Reebok's "we've received your return" email means inspection has started, not that the refund is issued; if more than two weeks pass after that email, contact Reebok 1.
Damaged, wrong or late returns
- Damaged, defective or wrong item: don't start a standard return; contact Reebok, and you won't pay a handling fee for its mistake 1.
- Missed the 30 days? Reebok calls the 30-day window its standard policy but asks you to get in touch rather than stay stuck with something you can't wear 1.
- Reebok eyewear: returns within 30 days use the standard process 1; defects are covered by a one-year limited warranty from delivery, with claims handled by Lucyd 1.
Quick tips
- Want a different shoe size? Choose the free footwear exchange instead of paying the $5 refund fee 1.
- Keep the tags and the shoe box until you're sure the pair fits – items must be unworn, and returns that don't meet the conditions may be declined 1.
- Ship within 7 days if you take the Instant Refund, or the money reverses 1.
- Compare with Nike's return policy, find more Reebok guides on the Reebok store page, or browse the returns hub.
Frequently asked questions
Does Reebok charge for returns?
It depends on how you want your money back. Store credit (a Reebok Gift Card) and footwear exchanges are free, while refunds to your original payment method have a $5 handling fee 1. Instant Refund adds a small Reshop fee on top of the $5 1. Original shipping charges are not refunded on any option 1.
Can I return Reebok shoes I've worn outside?
Can I return a Reebok.com order to a Reebok store?
How long does a Reebok refund take?
Most refunds are issued within about five days of your package starting to move with the carrier, and card refunds then take 3–5 business days to post 1. Gift cards and store credit arrive by email the same day 1. If more than two weeks pass after Reebok's received-your-return email, contact Reebok 1.
I bought Reebok shoes at a department store. Can Reebok take them back?
No. Items bought at a department store, reseller or marketplace go back to that seller under its policy, because Reebok can't process returns for items it didn't sell you directly 1.
Sources
- 1Returns & ExchangesReebok (Reebok.com US), text captured Oct 31, 2026
Verified Oct 31, 2026 against 1 official source. Next review Dec 15, 2026.
ReturnClerk is not affiliated with Reebok. Policies change and individual stores may apply them differently, so confirm with the retailer before you act. Spotted something out of date? Tell us or read how we verify.