maurices Return Policy: No Deadline, Mail Return Fee & Final Sale Items

maurices has one of the more relaxed return policies in apparel: there is no countdown as long as you can prove the purchase. The catches are in the details, such as the fee for mail returns and which items are final sale. Here is what maurices's own returns FAQ says.

Is there a return deadline at maurices?

No deadline is stated. maurices says it accepts returns anytime with your original receipt or order number ¹. You can bring returns to any maurices store ¹.

The no-deadline promise doesn't override condition rules. maurices may refuse items that have been visibly worn or damaged, or returns that appear to involve fraud or abuse ¹.

Returning without a receipt

If you don't have the receipt or the order number, a store will give you a merchandise credit for the current price ¹. That means you get store credit rather than cash back, and it's based on what the item sells for now, which may be less than you paid.

Before you go without proof, check for the order number on online purchases. It's on the package address label or packing slip, in your order emails and in your account at maurices.com ¹.

Items maurices won't take back

• evsie items: all are final sale and can't be returned for a refund or exchanged ¹
• Panties with the tag removed ¹
• Swimsuits with the hygienic liner removed ¹
• Visibly worn or damaged items may be refused ¹

Returning to a maurices store

Bring the item and the original receipt or order number to any maurices store ¹. For items bought online, bring the original packaging too ¹. Store returns are the only way to return an online order without paying the mail return fee.

Returning an online order by mail

1. Open the maurices Expedited Returns Portal, which the company calls the fastest way to get a refund on an online purchase ¹.
2. Enter the online order number for every item you're returning ¹.
3. Download and print the prepaid return label and mail the package, using the original product packaging if you can ¹.

A $6.95 (USD) fee is deducted from your return to cover return shipping ¹. Items you bought in a maurices store can't be mailed back, because the online warehouse can't process store purchases ¹.

Exchanges

You can exchange items bought in a store or online at any maurices store; bring your receipt ¹. The online warehouse doesn't process exchanges ¹. If you can't get to a store, return the item through the online returns process and place a new order, keeping in mind that you'll pay shipping and handling on the new order ¹.

Afterpay and PayPal purchases

Afterpay: you can return in a store or by mail, but a store return gets you merchandise credit only ¹. For a refund to your Afterpay account, ship the items back to the warehouse ¹. Afterpay is notified and processes the refund, so don't send the purchase to Afterpay ¹.

PayPal: a store return refunds the debit or credit card linked to your PayPal account ¹. For a refund to your PayPal balance, ship the order back to the warehouse ¹.

Changing or canceling an order instead

If you just placed an online order, you can change it within the first 30 minutes by calling 1-866-977-1542 or using chat ¹. After that, return or exchange it in a store once it arrives, or mail it back for a refund ¹.

Contacting maurices

Live chat and text support run Monday to Friday 9:00 AM to 9:00 PM CT and Saturday and Sunday 9:00 AM to 7:00 PM CT ¹. For more on the brand, see the maurices store page, or compare other retailers on our return policies hub.