Timberland Return Policy: 30 Days From Shipment, Free Returns & Exchanges

This guide covers returns for Timberland products bought on Timberland.com or in a Timberland store in the US. Where you bought the item is the biggest factor: Timberland can only handle its own orders, and store and online purchases follow slightly different paths.

How long you have to return Timberland items

Online orders can be returned for size, fit or style reasons within 30 days of shipment, provided the item hasn't been damaged, washed, altered or worn ¹. Note that the clock starts when your order ships, not when it arrives, so a slow delivery eats into your window.

Store purchases can be returned at any Timberland store under the same condition rule: not worn, washed, altered or damaged ¹.

What can't be returned

• Gift cards and eGift cards are final sale ¹.
• Items with prices ending in $0.98, items tagged with Final Sale badging, and items listed on Timberland's exclusions page can't be returned or exchanged ¹.
• Items bought from another retailer, online or in a store, can't be refunded by Timberland, so contact the retailer you bought from ¹.

How to return a Timberland.com order by mail

Returns of Timberland.com orders within 30 days of shipment are free ¹. Start from the Order Status page by searching your order number, or from Order History if you're logged in, then open "order details" and click "return an item" ¹.

1. In the returns portal, choose the items and a reason code (you may be asked for a photo) ¹.
2. Print the return label and packing slip, or pick the FedEx drop-off option ¹.
3. Pack the items with the packing slip, cross out old addresses and barcodes, and attach the label ¹.
4. Drop the package at a FedEx location; with no printer, a FedEx associate can scan your mobile return code ¹.

Keep the return tracking number until your account is credited; Timberland suggests snapping a photo of it ¹. Timberland says it isn't responsible for returns lost in transit ¹.

Returning to a Timberland store

If you bought in a Timberland store, the item has to go back to a Timberland store for credit ¹, and store purchases can't be exchanged through Timberland.com ¹. If you lost the receipt for a store purchase, Timberland asks you to contact that store directly ¹.

For online orders, a store can help if you bring the items with the original packaging, tags, packing slip, receipt or order confirmation email ¹. Paid with PayPal? A store can't refund PayPal orders to the original payment, so you'd get a gift card, or you can use the free mail label instead ¹.

Refunds: how much and how fast

Once your return reaches Timberland's facility, the refund goes to your original form of payment in 6-10 business days, for the purchase price plus any applicable taxes ¹. Original shipping charges aren't refunded ¹. Refunds can only go to the card used for the purchase ¹.

Allow for transit time too. Timberland says a return shipment can take 1-4 weeks to reach it ¹, and returns started at FedEx take 1-2 weeks to complete on average ¹. After delivery to the return facility, a confirmation email follows within 3-5 business days ¹, and the credit may take one or more billing cycles to show on your statement ¹.

For a store return, contact the store if the refund hasn't arrived within 7-10 business days ¹.

Exchanges

Timberland doesn't do direct exchanges on online orders. For a different size or style, return the item and place a new order ¹. If you need the same style and size because of shipping damage, scuffs or scratches, contact Timberland instead ¹.

Items bought in a Timberland store can be exchanged at any Timberland store ¹.

Gifts and items without proof of purchase

Timberland can't refund a gift or an item when you don't know where it was bought ¹. If it's new with the original packaging and all tags, a Timberland store may exchange it for another size, color or style of the same or lesser value ¹. Exchanges or store credit without proof of purchase aren't guaranteed ¹.

Timberland PRO 30-Day Comfort Guarantee

Work boots from the Timberland PRO line with the PowerFit comfort system or anti-fatigue technology have their own guarantee: if they aren't your most comfortable work boots within the first 30 days, return them with your dated receipt for a full refund ¹.

• Contact Customer Service within 30 days of purchase; Timberland gives you a return address ¹.
• Ship the footwear and original dated receipt within five (5) days of your call ¹.
• You pay for shipping, only the original purchase price is refunded, and the refund takes 6-8 weeks ¹.
• Copies of receipts aren't accepted, and it's one return per customer ¹.

Orders from Timberland.ca

Canadian orders follow a separate process: they can't be returned in a US Timberland store and must go back by mail with the label that came in the shipment ¹.

Quick tips

• Count 30 days from the shipping date, not the delivery date ¹.
• Photograph your return tracking number before dropping off the box ¹.
• Pay attention to prices ending in $0.98, which mark final-sale items ¹.
• Bought from a department store or another site? Return it there ¹.

See more on the Timberland store page or compare other return policies.