Marc Jacobs Return Policy: 30 Days Online, Store Credit In Stores

Marc Jacobs treats online orders and in-store purchases very differently: online you get a refund but no exchanges, while US stores give exchanges or store credit but no cash back. Here's how each channel works, based on the brand's US help center.

Returning a marcjacobs.com order

Marc Jacobs accepts returns of merchandise bought on marcjacobs.com within 30 days of shipment, as long as it ¹:

• hasn't been worn, washed or altered,
• still has its tags attached, and
• is in the original packaging, such as the box, sunglasses case or garment bag.

Returns outside the 30-day window and Final Sale items aren't eligible ¹.

One caveat: the same help page also says returns must be made within 30 days of your order date ¹. Order date comes before shipment, so to be safe, start the return within 30 days of placing the order.

What's final sale online

All swimwear and underwear purchases are final sale ¹. Items marked Final Sale can't be returned ¹.

Fragrances are the notable exception to the "unused" rule: they may be returned lightly used ¹. Beauty products in general, including lightly used items, can be returned within 30 days of shipment in their original packaging, but heavily used products are not eligible ¹.

How to start an online return

1. Go to the Marc Jacobs Returns Portal ¹.
2. Enter your order number and the email address you used at checkout ¹.
3. For US orders, a free UPS label is generated automatically ¹.
4. Pack the item in its original packaging and ship it with the label ¹.

No exchanges on online orders

Marc Jacobs says it does not currently offer exchanges for any marcjacobs.com orders ¹. If you need a different size or color, return the item and place a new order. Online purchases also can't be returned or exchanged at Marc Jacobs retail stores ¹.

Refunds and price drops

Refunds go to your original payment method and typically appear within 10 business days ¹.

If an item's price is lowered within 30 days of your purchase, Marc Jacobs Customer Service will help with a partial refund ¹. The conditions ¹:

• the same item in the same color and size must still be in stock when you make the request,
• only one price adjustment is allowed per order, and
• items bought at a discounted sale price can't be price adjusted.

To ask, contact Customer Service by chat, by email at [email protected], or at 877-707-6272 (English only) ¹.

Returning a gift

marcjacobs.com doesn't process exchanges on gift orders, and any credit for items returned from a gift order goes to the original purchaser, not the recipient ¹.

Returns at Marc Jacobs US stores

For purchases made in Marc Jacobs US retail stores ¹:

• Returns are accepted within 30 days of purchase, with a receipt, in original condition and packaging – for exchange or store credit only ¹.
• Bring the item to the store in person; returns by courier are not accepted ¹.
• Store credit works only at freestanding Marc Jacobs stores in the US ¹.
• Items bought at a discounted price can't be returned ¹.
• Final-sale categories: custom or special orders, swimwear, undergarments, very used fragrance, and outlet and sale items ¹.

Marc Jacobs pieces bought at department stores, airports or duty-free shops can only be returned to the original point of sale ¹.

Outlet store purchases

Everything bought at Marc Jacobs outlet stores is final sale and can't be returned or exchanged ¹. Outlets also won't take back items bought at Marc Jacobs retail stores or on marcjacobs.com ¹.

Changed your mind right after ordering?

US orders can be canceled only if you ask within one hour of purchase, by calling 877-707-6272 with your order number ¹. After that, plan on a return instead.

Quick tips

• Count 30 days from the shipment date for online orders, not delivery ¹.
• Keep tags on and save the original packaging until you're sure ¹.
• Want a different size? Return and reorder; online exchanges aren't offered ¹.
• Watch the price for 30 days after buying a full-price item, and ask quickly while your size and color are still in stock ¹.

More guides: returns policies and the Marc Jacobs store page.