Eddie Bauer Return Policy: 30 Days From Delivery, Fees & Exchanges

Eddie Bauer's return policy is built around its phone and online orders, and the biggest surprise for most shoppers is the fee choice you make at checkout. This guide walks through the window, the fees, exchanges and the exceptions, using only Eddie Bauer's own policy pages.

How long you have to return to Eddie Bauer

Eddie Bauer offers a 30-day return period on all items ordered by phone or through its online store ¹. The return time frame starts from the delivery date, so a late-arriving package doesn't eat into your window ¹. The policy applies to customers in the United States and Canada ¹.

Eddie Bauer's return policy page describes phone and online orders; it doesn't spell out in-store return rules, so if you bought in a store, check with that store before you go.

Holiday orders get a longer window

Orders placed between Monday, November 18 and December 25 are eligible for an extended 45-day return period for items ordered through the online store ¹. Eddie Bauer's page does not list a year next to these dates, so confirm the dates on the policy page when you order.

What condition items must be in

For change-of-mind returns, Eddie Bauer asks that ¹:

• You return the item within the applicable return period
• The item is in its original condition and original packaging
• It is unused, unworn and unwashed, with all tags still attached
• You include proof of purchase

Original shipping charges are non-refundable, except where applicable law requires a refund ¹.

Return fees: the choice you make at checkout

US customers choose one of two return options when they place the order ¹:

If there's a real chance you'll return something, such as a jacket you need to try on, the prepaid option costs less than the restocking fee. All return options, fees and conditions are subject to applicable federal, provincial and state laws ¹.

Exchanges

Eddie Bauer offers free exchanges for an alternative size of the same style and color, subject to availability ¹. Each item is eligible for one exchange per transaction ¹. If you want a different style or color, plan on a return and a new order instead.

What can't be returned

• Final sale items are not eligible for return or exchange ¹.
• Other exclusions, if any, are clearly identified at checkout ¹.

Items bought with loyalty points, rewards or other loyalty benefits can be returned only under the return policy and the applicable Loyalty Program Rules, which also govern what happens to those points or rewards ¹.

Returning without proof of purchase

Returns made without proof of purchase may be credited at the item's current selling price on the date of return, as a merchandise credit ¹. If the price has dropped since you bought it, you'd get the lower amount.

Canada and international orders

Canadian customers don't get the prepaid return option; a $20 restocking fee is deducted from the refund on a qualifying return, subject to applicable law ¹. Free exchanges and prepaid return labels are offered only to United States customers, which excludes orders shipped from Canada, certain U.S. territories and international destinations ¹. For returns outside the United States, Eddie Bauer asks you to email [email protected] ¹.

Missing items in your order

Check each package against the packing slip. If something is missing, Eddie Bauer asks you to let it know as soon as reasonably possible and no later than fifteen (15) days, where permitted by law ¹.

Quick tips

• Decide on the $3.50 prepaid option before you pay; you choose it at the time of purchase ¹.
• Leave tags on and keep the original packaging until you're sure you're keeping the item ¹.
• Need a different size? Use the free exchange instead of a return ¹.
• Count your 30 days from the delivery date ¹.

See more retailers in our returns hub or the Eddie Bauer store page.