Aéropostale Return Policy: 60 Days, Receipt Rules & $7 Mail Returns
By ReturnClerk · Verified Oct 31, 2026 against 1 official source · next review Dec 15, 2026 · Report a change
Quick answer
60days
from the date of purchase
Aéropostale accepts returns and exchanges of unwashed, unworn or defective merchandise within 60 days of purchase with the original sales or gift receipt 1. Returns without a receipt are not accepted, and gift-receipt returns are refunded as merchandise credit 1. You can return online orders by mail, with $7 deducted for the prepaid label, or bring most of them to a US store 1.
On this page
Aéropostale's return policy is straightforward on the deadline but strict on paperwork: no receipt, no return. How you get your money back also depends on where you return the item and how you paid. Here is the policy in plain English, based on Aéropostale's Purchase And Return Policy page.
The 60-day window and condition rules
You can return or exchange unwashed, unworn or defective merchandise within 60 days of the date of purchase 1. That applies to both online orders and purchases from any US Aéropostale store 1.
- Online items should still have their original price tickets 1.
- Swimwear and underwear can only be returned or exchanged with the price tickets attached 1.
- Aéropostale may refuse or delay a return if it suspects fraud or abuse 1.
Receipts and gift receipts
You need the original sales receipt or gift receipt; returns without one are not accepted 1.
- With a sales receipt: you're refunded the same way you originally paid 1.
- With a gift receipt: you get a Merchandise Return Card at the selling price shown on the gift receipt 1.
All returns reflect the original discounts and promotions, so you get back what was actually paid after any deal 1.
Returning in a store
Purchases from a US Aéropostale store go back to a US store with the original sales or gift receipt 1. Store returns must be made in person 1.
Online orders can also be returned to a US store with the packing slip or confirmation email 1, with these exceptions that must be mailed instead:
- Online-only items 1
- Online purchases made in Canada 1
- Room merchandise, including bedding and accessories 1
- Fragrance 1
Online orders picked up in store (BOPIS) may only be returned in a store 1.
Returning by mail
- Pack the items and include the return form or the bottom portion of your original packing slip 1.
- Attach the prepaid, pre-addressed label. No postage is needed, but $7 is deducted from your return credit for using it 1.
- Drop the package at any UPS Store, UPS Drop Box, Office Depot or Staples 1.
Prefer your own carrier? Ship it insured at your own expense to the Aeropostale Returns Center, 350 Omega Parkway, Shepherdsville, KY 40165; COD packages aren't accepted 1.
Mail returns get a full refund to the original form of payment, including gift purchases, and credit is issued within 30 days of Aéropostale receiving your package 1. Shipping and handling, gift-wrap and other charges are not refunded 1.
How you're refunded, by payment type
| How you paid | Store return | Mail return |
|---|---|---|
| Credit card or gift card | Original form of payment 1 | Original form of payment 1 |
| PayPal, PayPal Credit, Klarna, Apple Pay (shipped online orders) | Store credit only 1 | Original payment method 1 |
| PayPal, PayPal Credit (picked up in store) | Store credit only 1 | Not allowed; pickup orders go back to a store 1 |
| Gift receipt | Merchandise credit 1 | Not stated |
If you paid with a gift card, the refund goes back to the gift card 1. Allow 30 days for a credit to appear on your billing statement 1. If you are owed a shipping refund, it can only be issued by calling Customer Service at 877-289-2376, Option 1 1.
Final sale items
- Gift card sales are final 1.
- Orders greater than 50 units are final sale and non-refundable, with no exchanges or adjustments 1.
Aéropostale products bought from other retailers must go back to that retailer, whose policy may differ 1. Merchandise also has to be returned in the country where it was bought 1.
Damaged or defective online orders
If an online order arrives damaged or defective, contact Customer Service at 877-289-2376 within 30 days of delivery 1. Have your order number, item number, tracking number, email address and phone number ready 1.
Price adjustments
Aéropostale gives a one-time price adjustment if you present your original sales receipt within 7 days of purchase 1.
Quick tips
- Keep receipts and packing slips; without one, the item can't be returned 1.
- Paid with PayPal or Klarna for a shipped order and want the money back on that account? Mail the return instead of going to a store 1. Pickup orders can only go back to a store 1.
- Live near a store? Returning in person avoids the $7 label deduction for most online orders 1.
Related: all return policies · Aéropostale store page
Frequently asked questions
Can I return to Aéropostale without a receipt?
How much does an Aéropostale mail return cost?
Can I return an Aéropostale online order to a store?
Why did I get store credit instead of a refund to PayPal?
Online purchases paid with alternate methods such as Klarna, PayPal Credit, PayPal or Apple Pay get store credit only when returned in a store 1. For a shipped order, use the online return option and mail the items to get money back on the original payment method 1. Orders you picked up in store (BOPIS) may only be returned in a store, and PayPal or PayPal Credit pickup orders get store credit only 1.
Does Aéropostale do price adjustments?
Yes, once. Present your original sales receipt within 7 days of purchase to get a one-time price adjustment 1.
Sources
- 1Purchase And Return PolicyAéropostale, text captured Oct 31, 2026
Verified Oct 31, 2026 against 1 official source. Next review Dec 15, 2026.
ReturnClerk is not affiliated with Aéropostale. Policies change and individual stores may apply them differently, so confirm with the retailer before you act. Spotted something out of date? Tell us or read how we verify.