Louis Vuitton Return Policy: 30 Days, Final-Sale Items & Where to Return

Louis Vuitton's return policy is short on paper – 30 days, perfect condition, original receipt – but where you can bring an item back depends on how you bought it: online, by phone, in a freestanding Louis Vuitton store, or in a Louis Vuitton boutique inside a department store. This guide covers the US rules using Louis Vuitton's own client-services pages and Terms of Purchase ¹.

How long you have and what condition is required

Merchandise in perfect, saleable condition with the original receipt can be exchanged or returned for a full refund within 30 days of the original purchase date ¹. The clock starts on the purchase date, not when a package arrives, so online shoppers should act quickly. The Terms of Purchase for online and telephone orders use the same 30-day rule ⁵.

Returned items must be in perfect, sellable condition and come with the original packaging and documentation ². Returns and exchanges are complimentary, whether you handle them online or in a store ².

What you can't return

Louis Vuitton treats these as final sale – no return and no exchange ¹:

• High Watches
• High Jewelry
• Personalized or made-to-order items, including hot-stamped or engraved products

Two categories come back only with extra conditions:

• Watches and jewelry: include the original packaging, the instruction leaflet with the warranty certificate, and any product certificates such as COSC or GIA ¹.
• Beauty and fragrance: beauty products must be unused and in their original packaging with accompanying accessories, and perfume packaging must remain sealed ¹.

If you're considering hot stamping or engraving, decide before you order – once it's personalized, it's final sale ¹.

Returning an online order by mail

These steps apply to orders placed on the website or through Client Services ²:

1. Register the return. Log in to your MyLV account and submit the return online; you can also request it without logging in through the order-management page, or ask Client Services to help ².
2. Pack it. Put the items in the original packaging along with the receipt and any accompanying documents ².
3. Label it. Use the prepaid return label included in your order, cover any old shipping labels, and seal the box with its adhesive strip ². Need a new label? Client Services is at 1-866-884-8866 ².
4. Drop it off at any UPS store or drop-off location ².

A few details to know:

• Returns started online can't be dropped off or processed at a Louis Vuitton store; they must go back by UPS with the prepaid label ².
• If Client Services already opened a return for you, don't start a second one in MyLV – it can create a duplicate return ².
• Prefer another carrier? Send it to the address on your return voucher, but Louis Vuitton isn't responsible for lost packages and won't reimburse shipping fees in that case ².
• Orders shipped to Puerto Rico must be returned with the original shipping label that came in the package ².

Returning an online order to a store

You can skip the mail and take an online purchase to a free-standing Louis Vuitton store ². The catch: don't start the return online first, because returns submitted online aren't eligible for in-store processing ².

Online purchases can't be returned or exchanged at department store locations ¹. Louis Vuitton's pages don't list the excluded stores the same way – one names Holt Renfrew ², another names Bloomingdale's and Nordstrom ³ – so if your nearest Louis Vuitton is inside a department store, call ahead or choose a freestanding store.

Store and department-store purchases

Items bought in a store can't be returned or exchanged online or through Client Services ⁴. Where the refund can happen depends on the type of store:

Merchandise bought at a freestanding store can't be refunded at department store locations ⁵. If you shop Louis Vuitton at Nordstrom, remember that Nordstrom's own return policy doesn't apply to those purchases ¹.

Exchanges

• Same style and price, different color or size: register the exchange online in your MyLV account ².
• In a store: online purchases can be exchanged in Louis Vuitton stores ².
• Anything else: contact Client Services for help ².

Exchanges of eligible items are also accepted at freestanding Louis Vuitton stores abroad, except in Brazil, China, Colombia, the Dominican Republic, India, Jordan, Kazakhstan, South Korea, Lebanon, Mexico, Russia, Thailand, Taiwan, Turkey, Ukraine and Vietnam ¹.

How refunds work, including PayPal

Refunds are issued to the original form of payment, in the same currency and country or region as the original purchase ¹. The captured pages don't say how long a refund takes to post.

PayPal orders are where Louis Vuitton's pages disagree. The main policy page and the Terms of Purchase say PayPal purchases can only be returned or exchanged through the online store ^1 5, while the online-returns page says they can be returned or exchanged online or in stores ². If you paid with PayPal, the safest route is the online return; confirm with Client Services before heading to a store.

Returning a Louis Vuitton gift

Gifts can be exchanged or returned, but keep the original invoice or gift receipt plus the original packaging and documentation – they're required ⁴. Your options:

• Call Client Services at +1.866.VUITTON, where a Client Advisor can process the return and help you choose a new item ⁴.
• Exchange a gift bought online at a Louis Vuitton store, except at Saks, Neiman Marcus, Bloomingdale's, Macy's and Nordstrom ⁴.
• If the gift was bought in a Louis Vuitton store, exchange or return it in store with the original invoice and packaging ⁴.

Any refund goes only to the original method of payment, meaning the one the purchaser used ⁴. The purchaser's MyLV account also shows a notification when a gift is exchanged or returned ⁴.

Quick tips

• Count 30 days from the purchase date and keep the receipt ¹.
• Keep boxes, dust bags, leaflets and certificates until you're sure – returns need the original packaging and documentation ².
• Want a store return? Don't register it online first ².
• Leave perfume sealed until you're certain you'll keep it ¹.

More guides: the Louis Vuitton store page and our returns policies hub.