FIGS Return Policy: 30-Day Refunds, 60-Day Exchanges & Final Sale
By ReturnClerk · Verified Oct 31, 2026 against 5 official sources · next review Dec 15, 2026 · Report a change
Quick answer
30days
from the purchase date
FIGS refunds eligible items returned within 30 days of purchase, and US customers can exchange or take store credit for up to 60 days 1. Items must be unworn, unwashed and have tags attached 2. Embroidered pieces, Final Sale items, custom-made products and Stylist Pull purchases can't be returned 1. US returns are free through a prepaid Happy Returns QR code or FedEx label 4, but original shipping fees are not refunded 2.
- Condition
- Unworn, unwashed, tags attached2
- Final sale
- Embroidered items, Final Sale items, custom-made products1
- Return shipping (US)
- Free: prepaid Happy Returns QR code or FedEx label2
- Happy Returns limit
- 8 items or fewer per return4
- Credit card refund timing
- 10 business days at most for your bank to complete1
On this page
- FIGS return windows at a glance
- What condition items must be in
- Items you can't return
- How to return FIGS scrubs in the US
- How FIGS exchanges work
- Refunds and how long they take
- Defective scrubs and the FIGS guarantee
- Returning a FIGS gift
- International orders
- Contacting FIGS about a return
- Frequently asked questions
FIGS gives you two clocks: a shorter one for getting your money back and a longer one for swapping sizes or taking store credit. Here is how the policy works for US orders, based on FIGS's own returns page and help center.
FIGS return windows at a glance
| What you want | Window | Who it applies to |
|---|---|---|
| Refund to your original payment | 30 days from purchase 1 | All customers 2 |
| Exchange | 60 days from purchase 3 | US customers 3 |
| Store credit | 60 days from purchase 2 | US customers 2 |
| Defective item under the guarantee | 30 days from purchase 1 | All customers 1 |
Both windows are counted from the purchase date 1. When you start a return in the portal, the date listed next to an item is your last day for exchanges 3.
What condition items must be in
To qualify for a refund, items must be unworn and unwashed, with tags attached 2. FIGS reserves the right to refuse worn or damaged merchandise 1.
Items you can't return
These are final sale at FIGS:
- Embroidered items, which can't be returned for a refund or exchanged 1
- Items marked Final Sale 2
- Custom-made products 1
- Products specified as non-returnable in their description 1
- Stylist Pull purchases: items bought for a photo shoot, video, ad, social media content or other commercial or promotional use, no matter the condition or whether tags are still on 1
If you plan to add personalized embroidery, settle on your size first, because embroidered pieces can't be exchanged either 2.
How to return FIGS scrubs in the US
- Find your order number on your packing slip or order confirmation email 1.
- Go to the FIGS returns portal, enter your order number and shipping zip code, and pick the items to return or exchange 3.
- Choose a method. You'll get a QR code for Happy Returns, or a prepaid FedEx label to print if you choose Box & Ship 4.
- Drop off the items at a Happy Returns location, or pack them in the resealable packaging and take them to FedEx 4.
Happy Returns drop-offs only take returns of 8 items or fewer 4. If you have more, use the FedEx option. FIGS describes US returns as free 4, and both the FedEx labels and Happy Returns QR codes are prepaid 2.
How FIGS exchanges work
US customers can exchange eligible items for Core Styles and Colors of equal value within 60 days 3. A few rules to know:
- Limited Edition items: you can only exchange a Limited Edition style or color for a Core Color or Style of equal value 3.
- Promo codes carry over: any promotion code used on your original order is applied to the exchange 3.
- Ship it fast: the exchange isn't started until your return label is scanned, so drop off the package right away 3.
Once the return arrives, FIGS emails you a notification of the refund or the new order 4.
Refunds and how long they take
FIGS issues the refund after it receives your returned items 1. Credit card refunds may take up to 10 business days for your bank to complete, and timing can vary between card issuers 1. The shipping fee from your original order is not included in the refund 2.
Defective scrubs and the FIGS guarantee
FIGS guarantees its merchandise to be free of manufacturing defects and accepts defective items for a refund or exchange 1. Claims under the guarantee come with prepaid return shipping, and you use the same return steps as a regular return 1. The guarantee page asks for items in new, unworn condition with tags attached, returned within 30 days from purchase 1.
Returning a FIGS gift
US gift recipients can return or exchange without notifying the person who bought it 5. You need the order number and shipping zip code, then use the Gift Returns Portal to enter your own email and address so labels and confirmations go to you 5. If you don't have the order number, FIGS asks you to contact support with the purchaser's name, email address, phone number and the items you received 5.
International orders
Outside the US, FIGS only offers refunds: no exchanges and no store credit 2. International returns use a prepaid label from the returns portal, except in Germany, where a €5 return fee is deducted from the refund 2.
Contacting FIGS about a return
You can call or text FIGS at 424-500-8209 or call toll free at +1-888-462-1901, from 5am to 8pm PST, Monday to Friday 1. For store details and other FIGS policies, see the FIGS store page, or compare with other retailers on our return policies hub.
Frequently asked questions
Can I return FIGS scrubs I already washed?
Not for a refund. FIGS accepts refunds on items that are unworn, unwashed and still have tags attached 2, and it reserves the right to refuse worn or damaged merchandise 1. The FIGS defect guarantee doesn't clearly help here either: its returns must be in new, unworn condition with tags attached and made within 30 days from purchase 1. If a defect only showed up after washing, the saved policy doesn't confirm it qualifies, so contact FIGS support and ask before you send it back.
Can I return embroidered FIGS scrubs?
How long do I have to exchange FIGS scrubs?
Does FIGS charge for returns?
Sources
- 1Returns and ExchangesFIGS, text captured Oct 31, 2026
- 2What's your return and exchange policy?FIGS Help Center, text captured Oct 31, 2026
- 3How do I make an exchange?FIGS Help Center, text captured Oct 31, 2026
- 4What is the step-by-step return process?FIGS Help Center, text captured Oct 31, 2026
- 5I received my FIGS as a gift. Can I return or exchange without notifying the purchaser?FIGS Help Center, text captured Oct 31, 2026
Verified Oct 31, 2026 against 5 official sources. Next review Dec 15, 2026.
ReturnClerk is not affiliated with FIGS. Policies change and individual stores may apply them differently, so confirm with the retailer before you act. Spotted something out of date? Tell us or read how we verify.