ALDO Return Policy: 30 Days, $5.95 Mail Fee & Free In-Store Returns

ALDO sells shoes, bags and accessories in its own stores and online, and the return rules depend on where you bought and how you paid. This guide covers the 30-day window, condition rules, the mail return fee, what can't come back, and how refunds work for cards, gift cards, PayPal and buy now, pay later plans. It's based on ALDO's own Returns & Exchange Policy page. For the brand overview, see the ALDO store page ¹.

How long you have and what condition items need

ALDO takes returns of unworn merchandise for a full refund or exchange within 30 days of purchase ¹. Every return or exchange has to meet these conditions ¹:

• Not worn, soiled, washed or damaged.
• In the original packaging.
• All original tags attached.
• A valid receipt.

What a return costs

• In store: always free ¹.
• By mail: $5.95 per order, which covers restocking and postage back to the warehouse ¹. It's automatically deducted from your refund and isn't refundable ¹.

Original shipping and handling charges aren't refunded either ¹.

Online vs store purchases

Online orders can be returned by mail or in a store ¹. Store purchases can only be returned or exchanged in a store; mail returns are only accepted for online orders ¹.

Exchanges happen only in store, so you can't exchange an online order online ¹.

Items you can't return

• Hygiene items: hosiery, earrings, hair accessories and insoles ¹. ALDO's FAQ also lists socks, shoe laces and shoe care products ¹.
• Final sale: clearance items with prices ending in .97 and marked Final Sale ¹.
• Other retailers: ALDO items bought at department stores or other shops go back to that retailer under its policy ¹.

How to start an ALDO return online

1. Start a return request with your order number (from your order confirmation email) and the shipping address postal code ¹. For ship-to-store orders, use the store's postal code ¹.
2. Select the items you're returning and submit ¹.
3. ALDO emails you a QR code with instructions ¹.
4. Drop off the return at a Happy Return Bar location; no box or label is needed ¹.

Your refund starts as soon as the return is approved ¹. If you start an online return but then decide to go to a store, contact ALDO so it can cancel the online return ¹. Lost your return instructions? Chat with ALDO and give your order number, and it will email you a replacement ¹.

When and how you get your refund

ALDO refunds to your original form of payment and asks you to allow up to 14 days for processing ¹. Once your return is processed, refunds usually appear within 2-5 business days if you paid by credit card or PayPal ¹.

If you split payment between an ALDO gift card and another method, the gift card is always refunded first, and any remaining balance goes back to the other method ¹.

PayPal, Afterpay and Klarna orders

• PayPal: refunded through PayPal only if you return by mail ¹. In store, PayPal purchases can be exchanged or refunded to an ALDO gift card or a debit card ¹.
• Afterpay: return in store or by mail ¹. In-store returns can be refunded via the Afterpay app or on a debit card, credit card or ALDO gift card; mail returns are refunded to your Afterpay account ¹.
• Klarna and other BNPL plans: in-store returns only, refunded to an ALDO gift card or credit card ¹. The BNPL provider keeps taking your installments until the full payment is complete, so the refund doesn't stop the payment plan ¹.

Don't send purchases back to the BNPL provider itself; return them to ALDO ¹.

Returning part of a BOGO deal

If you return a full-priced item bought under a bundle deal such as BOGO, the promotion no longer applies. You get back what you paid for the full-priced item minus the discount you received on the second item ¹.

Defective shoes

If something isn't right with your product, contact ALDO customer service within 6 months of your purchase date ¹. The team may ask for photos and proof of purchase ¹. Normal wear and tear, misuse or unauthorized repairs may not qualify ¹.

Quick tips

• Return in a store to skip the $5.95 mail fee ¹.
• Keep the shoebox and tags until you're sure about the fit ¹.
• Check the price tag: a price ending in .97 marked Final Sale means no return ¹.
• Paid with Klarna? Plan an in-store return, and keep paying the installments: the refund goes to a gift card or credit card, not to the plan ¹.