Fendi Return Policy: 14 Days, Free Returns & In-Store Options (US)

Fendi's return policy is short, but the deadline is tight: you get 14 days from delivery ¹, and the item has to arrive back exactly as it left. Here's how returns, exchanges and refunds work for Fendi.com orders in the US, based on Fendi's own Client Services pages. For other Fendi policies, see the Fendi store page.

How long do you have to return a Fendi order?

Items bought on Fendi.com can be returned or exchanged within 14 days from delivery ¹. You must either request the return online or bring the item to a store within that time ¹.

If you're shipping it back, there's a second clock: the parcel must be handed to the courier within 14 days from return authorization ¹.

What condition the item must be in

Fendi only accepts products in their unused original condition, with all tags and the security seal still attached and any special packaging and accessories included ¹. Incomplete, damaged, worn or altered items can't be accepted ¹. For exchanges, hygienic liners must also be intact where applicable ¹.

Leave the security tag and seal alone while you try something on: a broken seal can cost you the return.

How to return by mail

1. Fill in the online Return Form, or log in to your account and start the return from the Orders section ¹.
2. Pack the items carefully in the original order box, close it securely and attach the prepaid return label to the outside ¹.
3. Contact the courier to arrange pickup or drop-off within 14 days ¹.

Return shipping is free when you use Fendi's prepaid labels ¹. If you choose a different carrier, you pay the shipping and Fendi can't accept liability for lost or damaged returns ¹. Fragrances must be shipped separately in the box they were delivered in, and Fendi provides an additional label for each one ¹.

Returning in a Fendi store

You can also return or exchange a Fendi.com order at selected Fendi stores; the Store Locator shows which ones offer the service ¹. You can book an appointment in advance by choosing "In-Store Return/Exchange" and a date and time ¹. In the store, Client Assistants handle the request for you ².

Fendi suggests bringing the items in the original order box along with any documents you received with the order ¹. One exception: fragrances can't be returned or exchanged in store, so use the online Return Form for them ¹.

What can't be returned

• Personalized items can't be returned or exchanged ¹.
• Fragrances can be returned only if unopened with the seal intact, and they can't be exchanged ¹.
• Cross-border returns: products can only be returned or exchanged within the original shipping country or region ¹.
• Boutique purchases: the policy covers products purchased online on Fendi.com and not in Fendi stores ¹.

When you get your refund

Every item shipped to Fendi's warehouse or returned in store is verified before being accepted, which may take up to 5 business days ¹. Once accepted, the refund is issued through the same payment method you used, in the same currency ¹.

You should see the credit about one week after Fendi's refund confirmation email, though exact timing depends on your bank ¹.

How exchanges work

You can exchange an item for the same piece in a different size and/or color, and the new item's price must be identical to what you originally paid ¹. Exchanges follow the same 14-day window, condition rules and return steps as returns ¹.

Approved exchange items ship to you as a new order to the original delivery address, using Fendi's standard delivery times ¹. Returned items are inspected and processed before Fendi ships the new item ².

Contacting Fendi Client Services

Fendi Client Services can be reached by phone at (+1) 8882910163, weekdays 9am to 8pm ET and Saturday 9am to 6pm ².

Quick tips

• Mark the delivery date: the 14 days start then, not on your order date ¹.
• Keep the original order box, it's what Fendi asks you to ship in or bring to the store ¹.
• Use the prepaid label; other carriers are at your cost and risk ¹.
• Ship fragrances separately and return them online, never in store ¹.
• Compare with other retailers in our return policy guides.