H&M Return Policy: 30-⁠Day Window, $5.99 Mail Fee & Store Returns

H&M's US return policy is short and fairly strict about timing: you get one 30-day window, and the main choice is whether you return in a store (free) or by mail (fee deducted). Here is how it works, based on H&M's own customer service pages ¹.

How long you have

You have 30 days to decide whether an item is right for you ¹. For online orders you mail back, the package has to be postmarked within 30 days of the delivery date ¹. H&M is explicit that it won't accept returns past 30 days, whether in stores or online ¹, so don't plan on a grace period.

Returning to an H&M store

You can return or exchange at any H&M store in the United States, excluding Puerto Rico ¹. Bring:

• a valid receipt, and
• the item with its tags still attached ¹.

In-store returns are always free ¹, which makes the store the cheapest option if one is nearby.

Returning an online order by mail

To send something back, register the return in H&M's online Returns Portal ¹; the Customer Service page also has a "Register a return" option next to order tracking ². A flat $5.99 fee is deducted from all mail-in returns of online purchases ¹, and it's taken automatically from your refund rather than charged separately ¹.

How H&M refunds you

Your refund is issued to the original form of payment, such as the credit card used for the order ¹. Two details to know:

• Shipping and handling costs are not refundable ¹.
• If you paid with a gift card issued by a financial institution (a prepaid bank card, for example), keep it until you've finished all your returns, because refunds go back to the card used for the purchase ¹.

H&M's captured return pages don't state how long a refund takes to show up, so check your order status in your account if it seems slow.

Exceptions and restricted items

Some purchases don't follow the standard 30-day rule ¹:

• Restricted items have their own return terms, which H&M lists on a separate page linked from its return policy ¹. Check that page before you buy if you're unsure about an item.
• ELIE SAAB H&M items bought online can only be returned by mail within 7 days of delivery, and items bought in store must go back to the original store within 3 days of purchase ².

Exchanges

Exchanges follow the same path as returns: take the item to any US H&M store (excluding Puerto Rico) with a valid receipt and tags attached ¹. If you want a different size of an online order and there's no store near you, the usual route is to return the item through the Returns Portal ¹ and place a new order.

Getting help

H&M lists a toll-free support line, 855-466-7467, for shoppers who use screen readers or other assistive technologies and have trouble using the website ¹. For other questions, start from H&M's Customer Service page, where you can track an order or register a return ².

Quick tips

• Count 30 days from delivery for online orders and make sure your package is postmarked in time ¹.
• Return in store when you can – it's free, while mail returns cost $5.99 ¹.
• Don't remove the tags until you're sure you're keeping the item ¹.
• Treat collaboration pieces like ELIE SAAB H&M as nearly final: you have only days, not weeks ².