Arc'teryx Return Policy: 30 Days, Free Returns & Final-Sale Exceptions

Arc'teryx keeps its return policy short: 30 days, new condition, tags on. The details that trip people up are the items it won't take back, the final-sale rules for its outlet and RESALE sites, and the fact that there are no exchanges. Here is how it works for US shoppers, based on Arc'teryx's own help pages and sales terms ¹.

Arc'teryx return window at a glance

You can return items bought at arcteryx.com for up to 30 days after the original delivery date, and the return has to go back to the same country where you bought it ¹. Arc'teryx's shipping page describes the same window as 30 days from receipt of your order ⁴. Returns of eligible items are free ¹.

Paid with Klarna? The same return policy applies ¹.

What condition your return must be in

Items must be in new condition with the original tags attached ¹. Arc'teryx's sales terms add a few practical requirements:

• Shoes must be returned in their original box ³.
• Include all accessories, user manuals and any free gifts that came in the same package ³.
• If you bought a bundle, all items in that bundle must come back ³.

Arc'teryx can reject a return, or deduct reasonable repair or similar costs from your refund, if the item isn't eligible, isn't in its original condition, is missing packaging or parts, or wasn't returned according to its instructions ³.

What you can't return

For safety and health reasons, climbing harnesses and underwear can't be returned ¹. The sales terms also list face masks and avalanche backpacks that have been deployed as ineligible ³.

The Micon LiTRIC avalanche airbag system must come back new and unused; a system that has been deployed or used won't be accepted for a return or refund ¹.

Final-sale purchases are the other big exception. Items bought on Arc'teryx Outlet and the ReBIRD RESALE online store are final sale and can only be returned if they arrive damaged, defective or not matching the description ¹. Outlet products are still covered by the Arc'teryx Limited Warranty, subject to its terms ³.

How to start an Arc'teryx return

By mail:

1. Go to the Returns & Refunds page and enter your email address and order number ¹. If you don't have the order number, sign in to your account to process the return ¹.
2. Pack your items ¹.
3. Print your return label, or download a QR code that the courier uses to generate one ¹.
4. Drop the package off at your nearest UPS return location ¹.

Return instructions are also included in your order confirmation email ³.

At a Brand Store: you can bring an online order to an Arc'teryx Brand Store, where the team will handle the return ¹. Returns at a Brand Store are at the store team's discretion ¹.

Refunds: how and when you get your money

Arc'teryx gives a full refund for the value of the item in the same form as your original payment ¹.

• Mail returns: after the package reaches the warehouse, allow 5-7 business days for the refund to appear in your account ¹.
• Brand Store returns: refunded at the point of return ¹.
• Bank timing: how quickly the refund posts also depends on your bank or payment provider ¹.

The refund is processed only once Arc'teryx has received every item you're returning ³.

Exchanges, cancellations and price adjustments

• No exchanges. Arc'teryx doesn't exchange arcteryx.com purchases; to get a different size or product, return the item and repurchase it online or at a Brand Store ².
• No cancellations. Orders can't be cancelled or changed once placed; wait for the shipment to arrive, then start a return ².
• No price adjustments. Online and in-store purchases aren't eligible for price adjustments ².

Arc'teryx also reserves the right to limit the number of items returned per person, per household or per order ².

Wrong, incomplete or damaged orders

If what you received doesn't match your order, is incomplete or was damaged in transit, Arc'teryx asks you to call customer service at 1-866-458-2473 without delay ³. Claims for shortages or discrepancies must be made within 14 days of receiving your order ³. North American phone hours are Monday to Friday, 6am-5pm PT ².

Bought elsewhere or past 30 days?

Arc'teryx only processes returns for items bought at arcteryx.com; gear from any other seller must go back to the original place of purchase ³. If you bought it at a retailer such as REI, check that store's rules – for example, the REI return policy.

Once the 30 days are up, a return isn't an option, but Arc'teryx's RESALE trade-in program is. Fully functioning used gear in excellent to lightly worn condition, with the inner product label attached, can be traded for a gift card worth 30% of the original listed value ². For PFAS-containing garments that fall outside the return policy, the FAQ also offers a 20% RESALE credit toward a new purchase ².

Quick tips

• Note your delivery date: the 30 days run from the original delivery date, not the order date ¹.
• Keep the tags on until you're sure, and keep shoe boxes ¹³.
• Need a different size? Return and reorder – there's no exchange option ².
• Think twice before buying outlet or RESALE items you may want to return; they're final sale ¹.
• See more retailer rules in our returns guides or on the Arc'teryx store page.