Faherty Return Policy: 60-⁠Day Returns, $7 Mail Fee & Exchanges

Faherty gives shoppers a fairly long return window, but how much a return costs depends on how you send it back. Here's a plain-English guide to Faherty's US return and exchange rules, based on the brand's official FAQ.

How long you have to return Faherty items

Faherty lets you exchange or return an eligible item for a refund if it was purchased within 60 days ¹. For in-store pickup orders, the 60-day window starts the day your order is ready for pickup ¹.

Once you start a return online, you have 30 days to use the return label or QR code ¹. Returns that are started but not dropped off or shipped within 30 days expire automatically ¹.

Condition requirements

Returned items must be in their original, unworn, unwashed and undamaged condition, with all original tags, labels and packaging intact ¹. This rule is stricter than it sounds: Faherty can refuse a return, or accept it with a restocking fee or reduced refund, if the item shows signs of wear, washing, alteration, damage, staining, odor or other use ¹.

Ways to return and what they cost

Happy Returns Bar: start your return online, then drop the items off at one of nearly 9,000 Return Bar locations in the contiguous US with the emailed QR code ¹. No box or label is needed, but a Return Bar only accepts returns of 10 or fewer items ¹.

By mail: print the prepaid label, pack the items and drop the parcel off with the carrier ¹. Separate orders must be returned separately ¹.

If you start a return online, follow those shipping instructions rather than bringing the items to a store ¹. Initial shipping costs aren't refunded ¹.

Refunds

Refunds go back to your original form of payment ¹. Timing depends on the method:

• Return Bar: refund within 24 hours, not counting processing times ¹.
• Mail-in: allow 7-15 business days after the parcel is delivered to the warehouse ¹.
• After a refund is issued, allow 2-5 business days for it to show in your account ¹.

If you paid with Klarna, paid installments are returned to you and remaining installments won't be billed ¹.

Exchanges

Faherty offers direct exchanges for a new size through its Returns Center ¹. Keep these limits in mind:

• The new size isn't reserved until your original item is received and inspected ¹.
• Each item can be exchanged only once ¹.
• A different color or style requires a standard return and a new order ¹.
• You aren't charged exchange shipping on a direct exchange ¹.

Store purchases and cash

Online orders can be returned or exchanged at any Faherty store ¹. Store purchases can be returned online through the Return Portal within 60 days with proof of purchase, but exchanges for store purchases can only be done in a store ¹.

Cash purchases can't be returned through the online portal ¹. For a cash refund, take the item to a Faherty store; if you didn't give an email address at checkout, you'll need the receipt ¹. If you can't get to a store, Faherty says you can email its team at [email protected] to request a remote return instead, but that return is refunded as merchandise credit, not cash ¹.

Gifts

Gifts can be returned or exchanged at any Faherty store within 60 days of purchase, and Faherty says this window may be temporarily extended during the holiday season ¹. For gifts bought online, start the return with the order PO number or the purchaser's email and first and last name ¹. Online gift returns give you, the recipient, merchandise credit for the price paid ¹.

Final sale and stockist purchases

Final sale items, including anything bought at a Faherty sample sale, can't be returned or exchanged ¹. Faherty items bought from another retailer must be returned or exchanged at that retailer ¹.

Guarantee of Quality

Separate from returns, Faherty's Guarantee of Quality covers items purchased within the last five years that develop a performance issue; submit the Guarantee Of Quality request form to start a repair ¹. If a defective item can't be repaired, Faherty may issue a replacement or merchandise credit for the purchase price, or credit at the current or last selling price without proof of purchase ¹. Items that shrink in the dryer aren't covered ¹.

Questions about a return can go to the Customer Experience team at [email protected] ¹.