Allbirds Return Policy: 30 Days, Unworn Items & Return Shipping Costs
By ReturnClerk · Verified Oct 31, 2026 against 1 official source · next review Dec 15, 2026 · Report a change
Quick answer
30days
from the date the order was delivered
Allbirds lets you return or exchange items within 30 days from the date your order was delivered, as long as they are unworn and unwashed with the original tags attached 1. You pay for return shipping unless you bought return coverage at checkout, which includes a free label 1. Refunds go only to your original form of payment, and final sale items such as gift cards and insoles can't be returned 1.
On this page
Allbirds is known for comfortable everyday shoes, but its current return policy only covers unworn items. Here is what the official Allbirds help page says about deadlines, condition, shipping costs and refunds.
How long you have to return Allbirds
The standard return policy is 30 days 1. The clock starts on the date your order was delivered, and within that time you can return or exchange items 1.
If your order was placed before June 11th 2026, Allbirds asks you to contact [email protected] instead of using the standard process 1.
Condition rules
- Shoes and apparel must be unworn and unwashed, with the original product tags attached 1.
- Socks, undies and accessories must be in unopened packaging 1.
Returns that don't meet these requirements may be rejected, and rejected returns are non-refundable and forfeited 1. In other words, a worn pair sent back may not come back to you or earn a refund.
Final sale items
Final sale items can't be returned or exchanged. They include gift cards, insoles and anything tagged final sale on the Allbirds website, and other exclusions may apply 1.
Who pays return shipping
Allbirds puts return shipping on the customer by default, and shipping fees you paid on the original order are not refunded 1. You have two options:
- You bought return coverage at checkout: your return shipping label is included, so you can return any item in that order for a refund or exchange for free 1.
- You skipped coverage: you can still return items, but you are responsible for the cost of the return shipping label 1.
How refunds work
Refunds are applied only to the original form of payment 1. Returns and exchanges must be done in the country of purchase, and items bought from another retailer have to go back to that retailer 1.
The help page does not state how long a refund takes to post, so check your account or contact support if it seems slow.
Returning a gift
Gifts can be returned within 30 days 1. Start from the returns process on the Allbirds help page using the order number, which you'll find on the shipping label or on the back of the gift note if one was included 1.
The gift section calls this "the free returns process" 1, while the general shipping terms say the customer pays for the label unless the order had return coverage 1. The page doesn't say which rule wins for gifts. If the returns process asks you to pay for a label on a gift, contact [email protected] before you pay 1.
Return limits and abuse rules
Allbirds says its policies are meant only for end consumers, not people buying for resale 1. It monitors return activity and reserves the right to limit or deny returns or exchanges, and all refunds are at its discretion 1. If it sees resale, fraud or a high return rate, it can take steps such as charging restocking fees, declining refunds or closing an account 1.
How to start a return
- Go to the Allbirds help page and open the returns process 1.
- Enter your order number (for gifts, it's on the shipping label or gift note) 1.
- Pack the items unworn and unwashed with tags attached, or with packaging unopened for socks, undies and accessories 1.
- Ship with the included label if you bought coverage, or pay for the label if you didn't 1.
Questions about an order or a return go to [email protected] 1.
Quick tips
- Try shoes on indoors only, and keep the tags on until you are sure; worn or washed items may be rejected 1.
- Weigh the cost of return coverage at checkout against paying for a label later if you are unsure about size 1.
Related: all return policies · Allbirds store page
Frequently asked questions
Can I return Allbirds shoes I've worn?
Under the current policy, no. Items must be unworn and unwashed with the original product tags attached, and they must come back within 30 days from the date your order was delivered 1. Returns that don't meet these requirements may be rejected, and rejected returns are non-refundable and forfeited 1.
Are Allbirds returns free?
Under the general terms, only if you opted in to return coverage at checkout; that coverage includes your return shipping label so you can return items for a refund or exchange for free 1. Without it you can still return items, but you pay for the return label, and original shipping fees you paid are not refunded 1. The gift section of the same help page calls its process the free returns process without explaining the label cost, so gift recipients should check what the label costs before paying 1.
How do I return an Allbirds gift?
Gifts can be returned within 30 days through the returns process on the Allbirds help page. You'll need the order number, which is on the shipping label or the back of the gift note 1.
Can I return Allbirds bought at another store?
My order is from before June 2026. Which rules apply?
Allbirds asks customers who placed an order before June 11th 2026 to contact [email protected] rather than use the standard returns process 1.
Sources
- 1Help Page – Returns Policy FAQ and TermsAllbirds, text captured Oct 31, 2026
Verified Oct 31, 2026 against 1 official source. Next review Dec 15, 2026.
ReturnClerk is not affiliated with Allbirds. Policies change and individual stores may apply them differently, so confirm with the retailer before you act. Spotted something out of date? Tell us or read how we verify.