Quince Return Policy: 365-⁠Day Free Returns, Final Sale & Fees

Quince gives you a full year to send most things back, but that promise has limits: condition rules, a list of final sale items, and shorter deadlines or restocking fees for furniture, jewelry and home décor. Here's how Quince's return policy works, based on its own Shipping and Return Policy page.

Quince return windows at a glance

Most items can be returned for free, for a full refund or an exchange, within 365 days of the delivery date ¹. Some categories follow their own rules:

Quince also notes that the return policy in effect when you bought the item is the one that applies ¹.

What condition items must be in

• Original condition. Everything except bedding must be unworn, unwashed, undamaged, unaltered and have the hang tag still attached ¹. Quince may ask for photos to confirm the condition before processing the return ¹.
• Original internal packaging. Include tags, boxes and other inner packaging, but you don't need the original shipping box – any box or bag is fine ¹.
• Underwear, swimsuits and bodysuits must come back with tags on and in original packaging ¹.
• Luggage needs its original product tags and the Return Tag to be eligible for a refund ¹.

Final sale and non-returnable items

These can't be returned, refunded, exchanged or replaced ¹:

• Final sale promotions
• Customized items
• Limited edition items
• Logo and private label items

There's one exception: if you received the wrong item, or a manufacturing defect is confirmed on a final sale purchase, contact Quince ¹. Gold bars are also final sale ¹, and caviar and wine can't be returned or exchanged because of food safety rules – if those arrive damaged or incorrect, contact Quince ¹.

Jewelry, furniture and home décor rules

Jewelry

• Must be in original condition with no signs of wear, with all original packaging and certifications (if applicable) ¹.
• Missing a certificate costs a recertification fee: $30 for grading cards or diamond certificates up to 2.99ct, and $100 for certificates of 3ct or more ¹.
• Pieces with minor wear, like light polishable scratches, may get a partial refund minus a refurbishment fee ¹.
• Significant damage not caused by a manufacturing defect – bent settings, missing stones, heavy wear – isn't refundable, and the item is sent back to you at your cost ¹.
• Made-to-order jewelry carries a $35 restocking fee, and engagement rings must come back within 60 days of purchase ¹.

Furniture

• Returnable within 30 days of delivery for stocked items or 7 days for made-to-order pieces, in new, unused condition ¹.
• A 15% restocking fee applies, including to cancellations made more than 24 hours after you place the order and to returns because the piece doesn't fit through doorways, hallways, stairwells or elevators ¹.
• To start a furniture return, email [email protected] ¹.

Other home items

• Rugs, mirrors and made-to-order items (other than furniture) carry a $35 restocking fee ¹.
• Wall art can be returned within 30 days of receipt in like-new condition, with a 15% restocking fee ¹.
• Holiday décor must be initiated and postmarked by December 23 of the year you bought it, and artificial Christmas trees carry a $25 restocking fee ¹.

How to start a Quince return

1. Log in to your Quince account with the same email address you used for the order – or create an account with that email if you don't have one ¹.
2. Click My Orders to open My Orders & Returns, find the order and choose Start a Return; on a phone, tap the item and select Return or Replace Items ¹.
3. Watch for a confirmation email with a prepaid shipping label to use when you drop off the package; the label is also on your My Orders & Returns page ¹.

If you use your own shipping label instead, Quince can only process the refund or exchange once you can show proof of shipment and receipt through the label's tracking number ¹.

Refunds: method and timing

Store credit is the fastest option ¹, but it's final: store credit refunds can't be reversed or converted into cash or a refund to your original payment ¹. Jewelry, rugs and made-to-order items have to be received and processed at the warehouse before store credit is issued ¹.

Other refund rules worth knowing:

• Original payment only. Quince can't send a refund to a different card, account or payment method, even if your card was canceled, lost, expired or stolen ¹.
• Gift cards and store credit first. If you paid partly with a gift card or store credit, the refund goes back to those first, then to your other payment methods ¹.
• Payment-specific windows. Refunds to a credit or debit card are available for 365 days; PayPal and Klarna for 180 days; Afterpay for 120 days; and Amazon Pay for 90 days. Past those windows, Quince issues store credit ¹.
• Promotional credit. If you return an item tied to promotional Quince Credit, any unused credit is removed, and credit you already spent is deducted from your refund ¹.

You'll get an email once the refund is finalized, and it may take a few more days to show up on your card ¹.

How exchanges work

For most items, your new item ships as soon as the return carrier scans and weighs the item you sent back ¹. Jewelry exchanges are slower: once the carrier receives your package, it takes 7–14 business days to process the new order ¹.

Returning a gift

• Shipped to you as a gift, with email updates: start the return from your own Quince account using the standard process ¹.
• No email updates, or handed to you in person: contact Quince with the order number and/or the gift giver's email address, a list of the items, and a return address for the label ¹.

Wrong, damaged or defective items

If you receive an incorrect, damaged or defective product, Quince may ask for photos and a physical return so it can find the root cause ¹. This applies even to final sale purchases when the item is wrong or a manufacturing defect is confirmed ¹.

Quick tips

• Keep hang tags on until you're sure – Quince requires them for most returns ¹.
• Choose store credit only if you'll shop Quince again; it can't be converted back to cash ¹.
• Measure before ordering furniture: returns for sizing or access problems still carry the 15% fee ¹.
• Buying holiday décor? The return cutoff is December 23 of the same year ¹.
• Quince isn't affiliated with Quince & Co., the yarn company, so don't contact them about returns ¹.
• See more retailers in our return policy guides or the Quince store page.