Cole Haan Return Policy: 30 Days, $4.95 Label Fee & Free Exchanges

Cole Haan gives you a month to send back shoes that don't work out, and the cheapest way to do it depends on whether you need a refund, a different size or simply live near a store. This guide covers the current US policy as published on ColeHaan.com.

How long you have and what condition counts

Cole Haan accepts qualifying merchandise within 30 days after the original order date ¹. Note that the clock starts at the order date, not the delivery date. To qualify, the item must be unworn, unaltered and returned in its original packaging ¹, and you need proof of purchase or enough information for Cole Haan to find the original transaction ¹.

Final Sale merchandise can't be returned or exchanged ¹.

What a return costs

On top of that, original shipping charges and shipping taxes on ColeHaan.com orders are not refunded ¹. These rules apply to orders placed on or after October 1, 2026; older orders keep the return-shipping terms that were in place when you ordered ¹.

Returning an online order to a store

Choose the in-store option when you request the return, and you can take eligible colehaan.com merchandise to a Cole Haan retail or outlet store for free ¹. A few limits apply:

• Klarna, PayPal and Final Sale orders can't be returned to a store ¹.
• Online orders shipped to US addresses can only be returned to Cole Haan stores in the United States ¹.

Exchanging for a different size or width

During the return process you can swap an eligible item for the same style and color in a different size or width without a return-shipping fee ¹. The exchange works in three steps:

1. Start the return or exchange online; you then get an emailed label to send the original back at no cost ¹.
2. Once your return is on its way, Cole Haan emails an invoice for the exchange order, which you pay through the link ¹.
3. The new pair ships only after you've both shipped the original and paid the invoice ¹.

Availability isn't guaranteed, so ship the original quickly ¹. Want a different style or color instead? Place a new order online or call 800-695-8945 ¹.

How refunds work

After Cole Haan receives and inspects your return, it refunds the original form of payment, minus any return-shipping fee ¹. If that isn't possible, it may issue a Cole Haan eGift Card to the original purchaser ¹. Refunds can't be sent to a different payment method or a different person ¹.

Allow two to three business days after the return reaches the warehouse for processing, then up to one billing cycle for the credit to show on your account ¹. Cole Haan can deny a refund if a returned item doesn't meet the policy ¹.

Store returns: full-price vs outlet

Cole Haan stores only handle purchases from Cole Haan retail and outlet stores or colehaan.com ¹. Anything bought from another retailer goes back to that retailer. Within Cole Haan's own stores:

• Full-price store purchases go back to full-price retail stores only ¹.
• Outlet purchases go back to outlet stores only ¹.
• Items bought outside the United States must be returned in the country of purchase ¹.
• Bring the original form of payment if you want the refund on it ¹.

Returning a gift

If you return a gift bought on ColeHaan.com or in a Cole Haan store, the refund goes to the purchaser's original form of payment ¹. To exchange an online gift, call Customer Service at 800-695-8945 ¹. If the gift was paid for with a gift card, the value goes back to that card or onto a replacement gift card for colehaan.com ¹.

Damaged, defective or wrong items

If your order arrived damaged, is defective or isn't what you ordered, call Customer Service at 800-695-8945 ¹. The return-shipping fee doesn't apply when the return is due to Cole Haan's error or a qualifying product issue ¹.

Quick tips

• Count 30 days from your order date, not the delivery date ¹.
• Live near a Cole Haan store? Returning an online order there avoids the $4.95 fee ¹.
• Just need another size? Use the exchange option instead of a return ¹.
• Try shoes on a clean indoor surface and keep the box, since items must be unworn and in original packaging ¹.