Brandy Melville Return Policy: 30-⁠Day Mail Returns & Final-Sale Items

Brandy Melville's US online store has a short, strict return policy: a 30-day window, mail-only instructions, return shipping at your cost and a long list of final-sale items. This guide covers orders from us.brandymelville.com; store purchases have their own rules printed on the receipt ¹. Every rule below links to Brandy Melville's own published wording.

Brandy Melville return rules at a glance

What you can return and the 30-day deadline

Items must be returned within 30 days of the purchase date ¹. Note that the clock runs from purchase, and Brandy Melville says orders take 3-5 business days to process before they ship ², so check your order date rather than the day the box arrived.

To qualify, every item must be unworn and unwashed, with any original tags attached ¹. If you're unsure whether something is eligible, Brandy Melville asks you to check the full return policy before sending anything back ².

Final-sale items you can't return

Brandy Melville treats these categories as final sale ¹:

• Intimates and swimwear
• Jewelry
• Belts, hats and hair accessories
• Backpacks, handbags and keychains
• Eyewear and scarves

All discounted items are final sale as well ¹, and the payments FAQ adds that all orders placed with a discount code are final sale ². In practice, anything bought on sale or with a promo code should be treated as a keep-it purchase.

How to mail a Brandy Melville return

The online policy describes a mail-in return with no prepaid label:

1. Pack the item(s) in a box or bag of your choice ¹.
2. Include proof of the order: your original invoice, a copy of it, or your confirmation email, so the warehouse can identify your order ¹.
3. List the items you're returning on the form ¹.
4. Ship it with the carrier of your choice to: Brandy Melville Returns, Order#, 9701 Premier Pkwy, Miramar, Florida 33025 ¹.

You are responsible for the return shipping, and all shipping charges are non-refundable ¹. A tracked service is worth considering, since the policy doesn't say what happens to a return that gets lost on its way to the warehouse.

Refunds: method and timing

Refunds go back to the original payment method used for the order; if that's unavailable, Brandy Melville emails you an electronic gift card instead ¹. You'll get an email at the address you ordered with once the refund is processed ¹.

Brandy Melville gives more than one timing statement, so it helps to know all of them:

• Processing: within 5-7 business days after the warehouse receives your return ¹.
• Bank time: refunds may take an additional 5-7 business days depending on your bank ¹.
• By payment type: credit card refunds may take up to a week to process, while PayPal refunds are received immediately ².
• Outer limit: the policy says you'll be refunded within 30 days, or issued a gift card within 60 days, of the warehouse receiving the items ¹.

The policy describes refunds and e-gift cards only; it doesn't describe an exchange process. If you need a different size or color, plan on returning the item and placing a new order.

Late returns and returning a gift

The deadline is 30 days, but the policy also says returns over the 30 day limit will get an electronic gift card rather than a refund to your card ¹. That's a fallback, not an extension – the item still has to meet the condition rules, and final-sale items stay final.

If the item was a gift, Brandy Melville can issue an e-gift card for the return. Include the full name and email address you want the e-gift card sent to ¹. For how those cards work, see our Brandy Melville gift card guide.

Items bought in a Brandy Melville store

The online refund policy states that Brandy Melville does not accept returns for items purchased in its stores and asks store shoppers to follow the return policy printed on their receipt ¹. That in-store policy isn't published on the website, so keep your receipt and read the terms on it – or ask at the store.

Damaged, wrong or missing items

A problem with the order itself isn't a regular return. Contact Brandy Melville within 7 days of receiving the order and say what went wrong ². For a damaged item, email a picture and a description of the damage along with your order number; the team says it responds to emails within 24 hours ².

Two other refund situations are handled automatically: if an item you ordered goes out of stock, you're refunded for it once the rest of your order has shipped ², and if a package is undeliverable and comes back, you're refunded minus the $10 fee the shipper charges for a returned package ².

How to contact Brandy Melville

• Phone: (310) 773-5405, Monday–Friday 7am–6pm PST and Saturday–Sunday 7am–2pm PST ²
• Email: [email protected] ²
• Chat: same hours as the phone line ²

Quick tips

• Count 30 days from your order date, not the delivery date ¹.
• Check the final-sale list and whether you used a discount before packing anything ¹².
• Put the invoice or confirmation email in the box – it's how the warehouse matches the return to your order ¹.
• Report damaged or wrong items within 7 days, with photos ².
• Browse more store guides in our returns hub or the Brandy Melville store page.