Bombas Return Policy: 30-⁠Day Refunds, Happiness Guarantee & Exchanges

Bombas sells its socks and basics with a "Happiness Guarantee": a promise to do everything it can to make things right if you aren't happy with a purchase for any reason ¹. The guarantee has a firm refund deadline, though, and different rules depending on whether you bought online or in a store. Here is how it works, based on Bombas's own refund policy.

How long you have to return Bombas

The refund window is 30 days from purchase, and it applies to both online and in-store returns ¹. Purchases made during the holiday season, which Bombas defines as November and December, get 60 days from purchase instead ¹.

So if you buy Bombas as a holiday gift in November or December, the refund deadline is twice as long as usual. The clock starts on the purchase date ¹.

Returning an online order

Products bought online have one return route: the online returns portal, with proof of purchase ¹. Through the portal you can ask for a refund, a replacement, an exchange or a Code ¹.

Online orders can't be returned to Bombas retail stores ¹, so don't plan to drop off a web order at a store.

Returning a store purchase

If you bought at a Bombas retail store, you have two options ¹:

• At a store: bring the store receipt as proof of purchase for a refund, replacement or exchange.
• Online: use the returns portal with your order number and email address for a refund, replacement, exchange or Code. This works only if you received an email receipt as proof of purchase.

If you didn't get an email receipt, keep the paper receipt, since the online route won't be available to you ¹.

How refunds work and what gift recipients get

Refunds are issued to the original method of payment only, and that includes prepaid credit cards ¹. You can't ask for a refund to a different card or account.

For gift returns, Bombas issues a Code ¹, so a gift recipient gets a Code rather than money back.

What happens after the refund window closes

Missing the refund deadline doesn't end the Happiness Guarantee. If you aren't completely satisfied with a product after the initial refund period, Bombas says it is still happy to offer a replacement or exchange Code ¹.

Keep in mind that Bombas reserves the right to fulfill the guarantee through any means it chooses ¹, so the exact outcome is Bombas's call.

Limits on the Happiness Guarantee

The guarantee comes with several conditions ¹:

• One round per item: refunds, replacements and exchanges generally apply only to the original product purchased, not to items or gift cards you received through an earlier return, exchange or replacement ¹.
• Shipping country: replacement and exchange items are mailed only to the country the original order was shipped to ¹.
• Abuse: misuse or abuse can make a person ineligible, and Bombas may then limit or revoke refunds, replacements or exchanges and block future purchases ¹.
• Automated requests: requests generated by scripts, macros or other automated means are void ¹.
• No resale: replacement and exchange items don't trigger a donation item and can't be offered for resale ¹.
• Changes: Bombas can cancel, amend or modify the Happiness Guarantee at any time ¹.

Delivery time for exchanges and replacements

Bombas generally asks you to allow 7-10 business days for delivery in the United States ¹. If you need a different size before a trip or event, start the request early.

Quick tips

• Want your money back? Return the item within 30 days of purchase, or 60 days for November and December purchases ¹. Bombas doesn't say whether starting the return in the portal is enough, so send it back well before the last day.
• Bought online? Use the returns portal; stores won't take the item ¹.
• Shopping in a store? Make sure you get an email receipt so you can return online later ¹.
• Questions about the guarantee go to the Customer Happiness Team at [email protected] ¹.

See more Bombas guides or compare other brands in our return policies hub.