Brandy Melville Gift Card Policy: E-Gift Cards, Online & US Store Use

Brandy Melville's gift card program in the US is simple: one e-gift card, sold on the website, that works both online and in US stores ¹. The same electronic cards also show up as return credit in some situations ³. Here's what Brandy Melville's own US pages say – and what they leave out.

Where you can use a Brandy Melville gift card

The Brandy Melville E-Gift Card is sold for use online and in Brandy Melville's US retail stores ¹. On the website, gift cards are an accepted payment method alongside Visa, Mastercard, Discover, American Express, Amazon Payment and PayPal ².

This guide covers the US site, us.brandymelville.com. Brandy Melville runs separate sites for other countries, and their gift card rules aren't covered here.

Buying a Brandy Melville e-gift card

When you buy the card, the form asks for the recipient's email (entered twice to confirm), the sender's name and the recipient's name, plus an optional message ¹. The card is emailed to your inbox so you can forward it to whoever you're giving it to ¹ – double-check the email address, because gift card sales can't be undone ¹.

Redeeming a gift card online

At checkout on the website, enter your gift card number and redeem it ². If the card doesn't cover the full order, you'll pay the remaining balance with a credit card or PayPal ².

Checking a balance and other questions

Brandy Melville's US pages don't describe a dedicated balance-check page, card reloading, or what to do if a gift card email is lost. For any of those questions, contact customer service ²:

• Phone: (310) 773-5405, Monday–Friday 7am–6pm PST and Saturday–Sunday 7am–2pm PST ²
• Email: [email protected] ²
• Chat: same hours as the phone line ²

Have the gift card number and the original email ready when you reach out.

When a return comes back as a gift card

Brandy Melville issues electronic gift cards in three return situations described in its refund policy:

1. The original payment method isn't available. Refunds go back to the original payment method; if that's unavailable, Brandy Melville emails you an electronic gift card ³. The payments FAQ says the same: refunds can only be made to the original payment method, otherwise you receive an electronic gift card ².
2. The return is late. Online orders must be returned within 30 days of the purchase date ³, and returns over the 30 day limit get an electronic gift card ³.
3. The item was a gift. Brandy Melville can issue an e-gift card for a gift return; include the full name and email address the card should be sent to ³.

Timing: once the warehouse receives your return, Brandy Melville says you'll be refunded within 30 days or issued a gift card within 60 days, with a confirmation email ³. For the full return rules – final-sale items, condition and mailing steps – see our Brandy Melville return policy guide.

What Brandy Melville's US pages don't say

The US gift card page, customer service FAQ and refund policy don't state ¹²³:

• an expiration date or any fees,
• whether physical gift cards are sold in stores,
• how lost or stolen cards are handled,
• how an order paid with a gift card is refunded when you return it (the general rule is a refund to the original payment method ³).

We don't fill those gaps with guesses. If one of them matters to you, ask Brandy Melville customer service directly ².

Quick tips

• Buy the amount carefully – all gift card sales are final ¹.
• Keep the gift card email – you need the card number to pay at checkout ¹².
• Giving a Brandy Melville item as a gift? The recipient can return it for an e-gift card by including their name and email with the return ³.
• More gift card guides are in our gift cards hub; store details are on the Brandy Melville page.