boohoo Return Policy: 21-⁠Day Window, $14.99 Fee & Store Credit Bonus

boohoo sells fast fashion online, and its US returns run through an online portal with a flat fee per parcel. This guide covers the deadline, what a return costs, the store credit bonus, which items can't come back and how long refunds take. It's based on boohoo's own US Returns Information page. For the brand overview, see the boohoo store page.

How long you have to return a boohoo order

You get 21 days to send something back, counted from the day you receive it ¹. The formal returns policy says the same: items must be returned within 21 days of receipt ¹.

For the holidays, boohoo stretches that window. Orders placed from Oct 29, 2026 have until Jan 5, 2027 to be returned ¹.

If you bought Seel's Worry Free Purchase add-on at checkout, you can start a return within 7 days after the standard window ends ¹. Those returns follow Seel's own policy, not boohoo's: Seel issues the labels, and you must send the product back within 7 days of starting the return ¹. Unless you separately bought Seel's Return Shipping add-on, you pay the return shipping, and Seel refunds the purchase price plus taxes minus those return costs ¹.

What a boohoo return costs

boohoo deducts a returns charge of $14.99 per parcel from your refund ¹. The fee is per parcel, so each extra package you send costs another charge.

Some items on boohoo are supplied by partner brands (called Concession Brands or DBZ Brands). For an order that mixes both, boohoo charges $14.99 per parcel for its own items, plus a one-off $14.99 for all the partner items, no matter how many parcels or partners are involved ¹.

The 20% store credit bonus

When you log the return in the portal, you can pick store credit instead of cash ¹. Customers who choose store credit get 20% extra on their refund price, and the refund comes through faster ¹. The return fee is still deducted from the full refund amount ¹.

Two limits apply:

• If you paid for the order fully or partly with store credit and choose a store credit refund, you don't get the 20% bonus ¹.
• Store credit isn't available for faulty goods; contact customer service for those instead ¹.

Condition rules and items you can't return

• Clothing and footwear: must be unworn and unwashed, with the original labels attached ¹. Try shoes on indoors ¹.
• Hygiene items: face masks, cosmetics and beauty products, pierced jewelry, vitamins and supplements, medicines, toiletries, swimwear and lingerie can't be returned if used, if the hygiene or product seal is broken, or if they're out of their original packaging (where applicable), unless faulty ¹.
• Homeware: bed linen, mattresses, toppers and pillows must be unused and in their original unopened packaging ¹.
• Furniture: new, unused, unassembled and in the original packaging ¹.
• Never refundable: items not returned in a saleable condition, and custom-made or personalized items ¹.

How to return a boohoo order

1. Repack your items. You don't need the original packaging; any bag that's not see-through, sealable and waterproof works ¹.
2. Log in to the returns portal with your order number and your email or postcode ¹.
3. Choose your return option: print a label at home, or one of the in-store options ¹.
4. Post the parcel with a trackable service and keep your proof of postage until the refund is processed ¹.
5. Watch the tracking. boohoo emails you once it receives your return ¹.

Keep each order in its own parcel, because combining orders can delay your refund ¹. boohoo has gone paperless, so you won't find a delivery note in your parcel ¹.

When you'll get your refund

Refunds can take up to 14 days from the date you posted your return, and then up to 5 days to show up in your bank ¹. The money goes to the refund method you selected when logging the return ¹. If you chose a gift card, it arrives by email once the return is processed ¹.

Watch for fraud flags: if boohoo suspects worn items or mismatched returns, it can withhold refunds and block your account ¹.

No exchanges

boohoo doesn't offer an exchange facility. To get a different size or color, return the item and reorder the one you want ¹.

Partner brand items

Items supplied by a partner brand go back to that brand through its own returns process, following the instructions on your order or the link on the returns page ¹. Partner brand refunds go to your original payment method ¹.

Faulty or damaged items

If something arrives not in perfect condition, use the Contact Us section rather than the standard portal ¹. Include your name, order number, the product name and code, a picture of the fault and a description ¹.

Quick tips

• Mark your delivery date: the 21 days start then, not on the order date ¹.
• Send everything in one parcel per order to pay the $14.99 charge only once ¹.
• Pick store credit if you'll shop at boohoo again, since it adds 20% ¹.
• Keep your proof of postage until the refund lands ¹.